Mitigation Service Expert / Lead Technician

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance

Do you desire the opportunity to determine your own income, while still having stability?

Do you take pride in your work, and following the IICRC standards?

Do you enjoy running mitigation jobs and satisfying your customers?

Do you prefer a position with greater flexibility and autonomy?

Would you like to earn a $1000 sign-on bonus?

Job Overview

The Mitigation Service Expert (MSE) is a leader for our customers in need of Emergency Mitigation Services (EMS). When an after hours emergency call is received, the MSE is dispatched to the customer location to determine the scope of work and sign the customer. They can request additional technicians to assist in controlled demolition and structural drying. The MSE will also receive scheduled jobs that have been secured by our Mitigation Inspector.

The MSE is expected to provide 5-star service to our customers in accordance with the IICRC standards. A successful candidate will have 2 years of mitigation experience with at minimum a WRT IICRC certification. They will also have excellent written & verbal communications skills and be responsive to customer needs.

This position demands after hours on-call availability for 1 week on, 1 week off rotation. With the demands of 24-hour availability, the MSE's required office time is kept minimal (approx. 6 hours per month). A successful candidate will be a self-starter with the discipline needed to manage their time appropriately. If utilized properly, the flexibility of this position can be a great benefit.

Compensation is handled with a salary and incentive program. Incentives are determined based on job margin, with a minimum monthly revenue to qualify. The incentive pay for this position is uncapped. An MSE that achieves targets is projected to have a total annual income of approximately $65,000. This may vary based on performance.

The position also provides opportunities for continued development and IICRC certification training. A company work van with fuel card is provided. A sign-on bonus of $1000 is available after completion of a 30 day evaluation. Health benefits are available after 90 days, with 401(k) available after 1 year.

Primary Duties and Responsibilities

• Adhere to the Rick-N-Ball Top P.I.C.K. of Perseverance, Integrity, Compassion, and Knowledge.
• Immediately respond and arrive on site to emergency jobs to sign and secure job and begin work.
• Adhere to after hours on-call rotation (1 week on, 1 week off).
• Perform structural drying per IICRC standard.
• Maintain professional appearance (Collared shirt tucked in, well groomed).
• Document progress of job to ensure insurance pay-out according to Rick-N-Ball standards.
• Sketch/scope/estimate job (Xactimate experience is a plus).
• Document drying progress (dry logs).
• Determine labor needs, request and task technicians as needed.
• Maintain accountability and serviceability of drying/demo/inspection tools and equipment.
• Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
• Attend and participate in company meetings.
• Respond in a timely manner to customer/company requests.

Compensation: $52,000.00 - $70,000.00 per year

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.