Customer Quality Manager

How will you CONTRIBUTE and GROW?

The position:
In a fast paced environment, this position is responsible for working across multiple business units and manufacturing locations to align and coordinate key customer quality requirements and ALAM data, procedures, investigations, and projects to exceed their expectations. You will be the key customer facing point of contact with the customers quality contacts as it relates to the ALAM product portfolio of commercialized materials. You will support the portfolio of emerging products under consideration to ensure they are set up for successful adoption from a customer quality perspective. You will provide input and be responsible for implementing customer specific requirements within the manufacturing and supply chain environment in alignment with other customer and business needs.

Responsibilities include but are not limited to:

• Ensures that the response to Quality concerns dealing with the Customer is consistent across ALAM and AL EL entities for the Advanced Materials product portfolio.  This includes, but is not limited to audit findings, control limit and specification setting, corrective actions, and continuous improvements.

• For Quality related areas, manages the change notification process with the Customer and coordinates internal management of change milestone events and schedules.

• Ensures that Quality Score Cards / quality KPI and mitigation action plans are well communicated, duly explained and trigger a consistent action plan with regular review internally and the customer.

• Interface within the ALAM organization for customer quality requests and implement global solutions across the customers geographies

• Responsible for understanding the customers long term quality views and working cross functionally within the ALAM team to implement strategic changes, to promote positive quality change, aligned with  customers strategic intentions. 

• Responsible for collecting and analyzing data for trend reporting and the evaluation of ship to control limit change requests.

• Coordinates and leads ALAM and Air Liquide Electronic entities with implementing continuous improvement projects/programs in line with customer expectations and/or consistent business practices.

• Drives the preparation of consistent replies for product specifications, customer complaint investigation results and the disposition of non-conforming material, etc.  Coordinates between the manufacturing, distribution centers and the program team.

• Delivers Quality initiatives for the Customer account team which contribute to the overall account Strategy

• Participates in Customer Quality Technical Performance Reviews, manages the AL Performance Rating Reply in coordination with SAM and the support of EL entities and takes a leadership role in executing and closing the action plan to scorecard deficiencies.

• Leads the audit processes (Internal and external) including the audit preparation efforts, account audit participation, definition of the audit action plan, and ensuring that the audit action plan is completed.

• Leads and coordinates the action plan to all claims/Non-Conformances/Corrective Action Requests arising from quality issues, in coordination with the manufacturing and distribution centers.  Ensures that the action plans are completed.

• Successfully completes all required training.

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Are you a MATCH?

Requirements

• Bachelor’s degree in Science/Engineering, Chemical Engineering degree preferred 

• 5+ Years management experience in quality, operations, and/or laboratory services.  

• Must be well versed in statistical data analysis, Quality Assurance fundamentals including FMEA, problem solving techniques, and Six Sigma methodology 

• Proven ability to lead change

• Experience in auditing to ISO 9001 and IATF 16949 standards.

• 3-5 Years of experience leading global and cross functional teams.

• Solution/outcome oriented in an environment with minimal supervision

• Ability to communicate concisely and effectively in written and verbal formats with customers, stakeholders at multiple levels in the business