Manager, Benefit Delivery, Total Rewards

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Benefit Delivery, Total Rewards

Overview
The Manager, Benefits Delivery will be responsible for the operational aspects of global and multi-country benefits & wellbeing programs. This individual will report to Vice President, Benefits Delivery and partner with Benefit Design, GBSC (Global Business Services Center), Payroll, P&C (People & Capability) Technology, Communications, Sourcing, TPRM (Third Party Risk Management) and other stakeholders to ensure that employees are served well, including on-time and accurate delivery. This newly created role is an exciting opportunity to make an impact within Mastercard!

Role
• Manage successful day-to-day operations of all global and multi-country benefit & wellbeing programs including, Life Insurance, Accidental Death and Dismemberment, Business Travel Accident, Long Term Disability, Ex Pat benefit program, Recognition, Tuition Assistance, Bright Horizons, Employee and Family Resource Program, Thrive Global, Virgin Pulse, Inclusive Family Building Program, and other programs
• Manage benefits vendors, including performance monitoring, onboarding, and third-party risk management.
• Onboard all vendors annually, including submitting Coupa system requests, and handle questions/documentation requests.
• For new vendors, assess and negotiate contract provisions with the assistance of Sourcing and Legal.
• Ensure global programs are implemented and partner with TR Partners and GBSC on ongoing administration and delivery.
• Provide analytical support on Mastercard's Benefits Delivery projects, programs, and ad hoc requests.
• Support rollout and cyclical benefits communications, including drafting and editing communications.
• Respond to employee inquiries that are escalated from Mastercard’s GBSC in an effective, clear, and kind manner.
• Coordinate claims between vendors and employees and escalates issues as appropriate.
• Maintain process documentation for global/multi-country benefit and wellbeing programs
• Maintain data and tables within Mastercard's HR databases.
• Manage all work within deadlines and with accuracy.

All About You
• Subject matter expertise with benefits operations/delivery, including management of third-party providers and contracts
• Experienced with benefits programs and policies in multinational organizations
• Can accurately identify and analyze obstacles or issues, take action and resolve problems or situations in a manner that addresses the customer’s needs while acting within the company’s operating guidelines
• Proven ability to manage complex projects, including identifying resources needed to complete project within aggressive timelines
• Able to maintain strict confidentiality as required
• Self-directed with excellent organization skills
• Strong collaborator and team player, with proven ability to work effectively in a team environment and build strong partnerships with key stakeholders at all levels of the organization (i.e., team members and senior leaders).
• Excellent communication and customer-focused skills, including fluency in English
• Strong analytical skills
• Computer proficiency and technical aptitude, including Powerpoint, strong Excel skills, experience with HRIS systems and benefits databases

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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