Senior UX Researcher

Job Description:

This position requires office presence of a minimum of 3-5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

What you’ll do:

• Strategic Research Planning and Execution: Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization.

• Advanced Data Analysis and Strategic Reporting: Analyze and interpret complex research data to identify patterns, trends, and actionable insights. Compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders.

• Cross-Functional Collaboration and Influence: Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process. Influence strategic decision-making through research insights and perspectives.

• Development of User Personas and Research Artifacts: Create detailed user personas and journey maps based on comprehensive research data. Produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions.

• Continuous Improvement, Innovation, and Advocacy: Continuously iterate on research methods and processes to ensure they remain effective and innovative. Maintain a repository of research findings, stay current with the latest UX research methodologies, tools, and industry trends, and champion user-centered design principles and methodologies, ensuring ethical and effective research practices.

What you’ll need:

A Senior UX Researcher, you will be responsible for studying user behavior and experiences to uncover essential requirements, identify pain points, and provide actionable insights for improving products or services. They conduct various research methods, such as user interviews, surveys, usability testing, and contextual inquiries, to ensure solutions are user-centered. They collaborate with cross-functional teams, advocate for user needs, and help guide design decisions to enhance user satisfaction and engagement.

An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.  Guides others, applying advanced principles and company practices.  Leads moderate sized projects (or parts of larger projects) with strategic value.  Operates autonomously with frequent senior leadership interaction.

Supervisor: No

What you’ll bring:

• Required Experience:

  • 3-5 years’ experience; Technical Career Pathway (TCP) role

  • 4+ years of related experience

• Required Qualifications:

  • 4+ years of professional UX Research experience, including planning and conducting user studies, analyzing data, and delivering actionable insights

  • Quantitative methods such as surveys and System Usability Scale (SUS)

  • Familiarity with tools for wireframing, prototyping, and data analysis

  • Strong understanding of design thinking principles and methodologies

  • Ability to synthesize qualitative and quantitative data into actionable insights

  • Exceptional communication and storytelling skills to present research findings to stakeholders

  • Strong collaboration skills to work effectively with cross-functional teams, including designers, developers, and product managers, using a variety of research methods and tools

  • Empathy and curiosity to deeply understand user needs and pain points

  • Ability to manage multiple projects and prioritize tasks in a fast-paced environment

  • Strong communication skills

• Desired Education/Certifications:

  • Bachelor’s degree (BS/BA) is preferred

  • UX certification/s from reputable organizations such as Nielsen Norman Group, Google UX, IDEO, Interactive Design Foundation, or