Commercial Renewals Manager (West)

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Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

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Position Description: The Commercial Renewals Manager will work directly with the customers, partner with Sales, Customer Success and Okta Alliances teams in driving successful renewals and ultimately mitigating churn and securing long term renewals. They are responsible for meeting renewal rate and growth targets.

Job Duties And Responsibilities:

• Manage all aspects of the subscription renewal process for a defined set of customers to ensure continuous access to Okta products and services, drive long-term agreements, and maintain and grow Okta revenue.
• Proactively manage a quarterly portfolio of 40+ customer renewals, $3M+ in ARR 
• Own, drive, and lead the renewals process in collaboration with Customer Success, Sales or Okta Alliances to formulate a renewal strategy which may include: improving the value to the customer, driving revenue growth, and mitigating churn risk
• Build relationships with customer executives and stakeholders to understand objectives and accelerate their path to value by identifying additional service, training and/or support needs
• Work closely with Deal Desk, Order Management, and Legal teams to ensure all contracts are accurate
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
• Work on assigned projects and take initiative to improve the way our team operates
• Track and document all renewal activities in Salesforce and other Okta business applications
• Forecasting renewals, upsells, churn with accuracy

Minimum REQUIRED Knowledge, Skills, And Abilities:

• 3-5 years of experience in renewals, customer success, sales, account management or equivalent customer facing role
• Comfort negotiating Saas agreements
• Demonstrated capability to close complex deals with a high degree of integrity and independence
• Highly organized with strong attention to detail
• Strong oral, written and presentation skills
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
• Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
• Experience recording information in Salesforce or similar CRM system preferred (not required)
• Team player who enjoys assisting where needed and finding ways to help
• High activity level, enthusiastic, self-motivated, tenacious
• Proven influencer and negotiator
• 4 year college degree or equivalent business experience

Requirements:

• Candidates must be located in Pacific Time Zone

#LI-Remote

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$110,000—$166,000 USD The OTE range for this position for candidates located in the San Francisco Bay area is between:$124,000—$186,000 USD

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

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