Manager, Compensation Programs

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park, IL location.

What You’ll Work On

Lead the Program Admin (PA) team in the function assigned. Execute functional initiatives to bring fulfillment activities into GHRS.  As part of the functional Client Management Team act as the key point contact for business leaders in PA delivery. Acts as Client Manager for projects and escalations in span of responsibility. Meets all Program Admin operational KPIs, deliver operational results with sustained excellence and contribute to achieve customer service standards aligned to the SC.  Sustains effective partnerships with BHR and Practice Center teams to achieve transversal goals. This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence.  This role takes direct ownership on the customer experience and the team development and career progression.

Essential Job Functions/Core Job Responsibilities

• Drives optimal customer satisfaction; focus on excellence in HR program delivery and client management; responsible for program outcome and deliverables. Promotes the satisfaction of the SC customers (Abbott employees and managers) of the organization aligned to Global HR Services (GHRS) vision and Pillars.
• HR Program Delivery: Manages project portfolio; works with BHR and PCs to establish program delivery requirements, service levels and insights; through leadership of PA and SC scope of services
• Collaboration: Shares work across a global network of service centers and GHRS peers in a matrixed structure; accountable to successfully manage working agreements with multiple GHRS global managers; interacts extensively with Practice Centers on program delivery strategy and execution
• Stakeholder Management: Manages strong relationships company-wide with the different groups of clients within HR and continuously seeks for optimization of the processes, leveraging the global network and the capabilities of GHRS under a centralized focus on the client. Is an active partner on the different collaboration instances and workshops. Also, work closely with the CPC/C&B to deliver annual projects and programs successfully
• Subject Matter Expert: Provides specialized knowledge and guidance in Compensation matters; seen as a reliable and knowledgeable resource for PC topics; audits cases; provides feedback and training and provides support documentation in case of escalations by clients, as well as troubleshooting and service remediation.
• Talent Management:
• : Work closely with TA recruiting team) to guarantee timely sourcing and hiring.

Develop: Ensure Onboarding is executed timely and in alignment to GHRS standards that includes meeting the 90-day timeline milestones. Additionally, is responsible for the management of specialized sub-teams with diverse skills to obtain optimum results and ensure successful delivery of the HR programs. Applies regular coaching and feedback to enhance their skills and compet