Senior Account Manager - SLED

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Account Manager to support existing and prospective customers across Indiana's State, Local, and Education accounts. 

The successful Senior Account Manager will develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge, Security, Wi-Fi, VoIP, and managed services to prospects and customers in Zayo’s Public Sector segment. The Senior Account Manager is responsible for achieving sales and revenue growth targets through consistent account management and prospecting activities. As a Senior Account Manager, the candidate is also responsible for ensuring high customer satisfaction by maintaining strong relationships with the customer and internal stakeholders at Zayo. The ideal candidate has a strong understanding of Fiber Infrastructure, Transport, IP, SD-WAN, Security, Wi-Fi, VoIP, and managed services, and can work on large, complex deals by applying a consultative and trusted advisor approach.

Responsibilities

• Generate sales revenue by actively promoting Zayo products and services to targeted account territories

• Present proposals and manage customers through a strategic sales process

• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts

• Apply knowledge of customers, industry, and services to achieve revenue objectives

• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts

• Manage high volume of work while maintaining a high degree of responsiveness

• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools

• Provide accurate and timely forecasts of sales opportunities

• Develop and maintain records of customer activity for reporting of sales and forecasts.

• Provide accurate and timely information to management

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met

• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision

Qualifications

• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education

• Minimum of 5 (five)  years of high-volume sales experience managing large account territories

• Minimum of 5 (five) years of previous experience selling to K-12 education customers with a strong understanding of the E-rate program

• Proven ability to build relationships

• Strong financial acumen

• Someone who collaborates well with others

• Excellent communication skills, both verbal and written

• Exceptional customer service and relationship-building/maintaining skills

• Excellent time management and organizational skills

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales

• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others, and be able to present data with effective communication and presentation skills

• High tolerance for ambiguity and can work successfully in a matrix management model.

• Strong understanding of account management & the strategic selling process

• Effective problem-solving and interpersonal skills Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus

• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD-WAN, Security,