Commercial Relationship Team Administrator - SBA

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Job Description:

At Regions, the Commercial Relationship Team Administrator (RTA) will lead the area's Commercial Relationship Specialists (CRS) and provide high-level sales support to Commercial Banking teams to ensure quality customer service. The RTA typically will manage three or more Commercial Relationship Specialists and may also have direct management responsibility for other support associates. The RTA also will service clients directly as needed.

Primary Responsibilities

• Provides leadership, supports, and coaches Commercial Relationship Specialists, including facilitating regular team meetings and coaching sessions for associate development

• Performs general management duties, exercising usual authority concerning staffing, performance appraisals, promotions and terminations

• Manages overall loan maturity process for team ensuring CRS and Relationship Management (RM) teams are proactively working ahead on processing renewals

• Manages loan pipeline in paralending stages and act as liaison for team when working with Credit Products paralending departments

• Leads the Relationship Team as the primary resource for OneView system information, usage and training

• Oversees or submits Officer Code Changes when needed on behalf of team, portfolio transfers, etc.

• Collaborates with Management and Relationship Managers to understand needs of the client and identify ways to improve servicing

• Manages complaint database on behalf of team including working directly with clients for resolution on escalated issues

• Coordinates Weekly Team meeting(s) with Commercial Banking Leaders

• Assists team with resolving complex or escalated issues

• Facilitates new associate onboarding for new Commercial Banking team members

• Compiles and distributes management reporting such as, Area 360 Report, Weekly Sales Report, OneView Pipeline, Ticklers, Maturities, Past Due, and Exception Reports

• Manages responsibilities to keep team in in compliance with all bank policies, procedures and internal audits

• Leads department on various projects or initiatives to ensure timely completion

• Approves and manages department expenses such as office supplies and accounts payable requests

• Supports Commercial Banking Leaders as needed with other administrative duties such as travel, expenses, additional ad hoc reporting, org chart updates and other tasks as assigned

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.

Requirements

• High School education or GED

• Five (5) years experience in Commercial Banking

Preferences

• College degree or technical school certification

Skills and Competencies

• Ability to research, analyze data, and derive facts

• Adapts and works with a variety of situations, individuals, business leaders, and groups

• Analytical skills

• Attention to detail

• Good communication skills both written and verbal

• Must be able to work under pressure with strict deadlines

• Organizational and time management skills 

SBA experience is preferred.

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