Senior Network Systems Engineer

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.
The Senior Network Systems Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will routinely perform project based installations and service based repair calls at client locations and will occasionally assist the Managed Services group. You are responsible for design, management, administration and integration of products, services, applications and operating level systems code. You will handle responsibilities from basic system installations to the overall architecture and design of custom solutions.  

ESSENTIAL FUNCTIONS:

• Engineer the design, installation, support and maintenance of production networks and systems to completion.
• Integrate and/or consolidate servers and services between different client business units and technologies.
• Design, integrate and maintain network services including but not limited to switching, routing, firewalls, wireless networks and network security.
• Design, integrate and maintain high-performance groups of Windows servers for resource-intensive network applications including advanced data center solutions, virtualization and storage.
• Develop and follow Marco best practices and operational procedures and create visual and written documentation.
• Analyze system utilization, perform growth analysis and capacity planning and make technical/process recommendations for improving efficiency.
• Provide on-call support advice and technical support to various users/clients regarding operational/applications issues.
• Install new and/or upgraded software on server and client platforms.
• Design archive and backup systems. Work closely with client’s technical staff to ensure that backup and archiving designs and procedures are implemented properly.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational problems.
• Provide mentoring for junior Marco IT service staff.
• Stay up to date with relevant state-of-the-art technology, equipment and/or systems.
• Function collaboratively as part of a fast-paced, client orientated team including assisting Sales Representatives in performing presales, development of processes and procedures along with Statement of Work (SOW) refinements.
• Maintain parts inventory.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry.
• Plan and manage projects independently.
• Consistently maintain a revenue-to-wage ratio of 2.5 or above.
• Attend required company and departmental meetings.
• Perform other related duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree and six years of relevant experience; or equivalent combination of education and experience.
• Cisco DNA center experience a plus!

LICENSES AND CERTIFICATIONS:

• Current high level industry recognized certifications including one or more of the following: Cisco CCNA, CCNP/Specialization, EMC-TA, CCE, VCAP, VCDX, BCNP, Call Center Applications or HP MASE.
• Valid Driver’s License, proof of personal insurance and an acceptable driving record.
• CCNP or CCIE experience with SD-WAN or high end wireless

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.
*all benefits are dependent on employment status    To apply (and to learn more about what makes us great), visit: www.marconet.com/careers EEO/AA