Housekeeping Manager

Hotel: 

Madison Marriott

1313 John Q Hammons Dr

Middleton, WI 53562

Housekeeping Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Primary Purpose:
The primary purpose of the Housekeeping Manager is to provide guests with an excellent room experience, ensuring that operational standards and procedures for the Housekeeping Department are being followed by all Associates.

Work Performed:

The Housekeeping Manager will be tasked with the following duties, responsibilities, and assignments:

• Lead the Housekeeping Associates to enable the team to provide a best-in-class guest experience. 
• Engage with guests, provide friendly service, meet operational standards, and resolve guest concerns;
• Manage the financial performance of the department by effectively scheduling Associates, submitting accurate payroll records, and controlling expenses for supplies and equipment;
• Manage the department by ensuring Associates understand employment practices, follow interview guidelines, recommend employment decisions and corrective action. Inspect staff work and give guidance to correct deficiencies.
• Support performance management and implement discipline when necessary.
• Educate and Train Associates regarding brand standards and Atrium’s Cleanliness Assured
• Maintain an accurate record of lost and found items;
• Practice hotel emergency procedures to include fire, life, and safety;
• Follow company security policies and procedures, to include reporting accidents, injuries, and unsafe work conditions;
• Perform or assist with cleaning duties as necessary;
• Support other departments as needed based on business demands; and

Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

1+ years oversight of a housekeeping team in hospitality, healthcare, facilities, or similar environment.

Preferred Prior Experience:

3+ years of experience in hotel Housekeeping Management

Required Education:

High School Diploma or Equivalent

Required Technology:

Basic computer knowledge to include the Microsoft Suite

Physical:

Able to lift a minimum of 50lbs occasionally.

Able to stand or walk for the duration of the scheduled shift

Other:

Flexible working days, early mornings, evenings, nights, weekends, holidays, and special events as needed.

Bi-lingual Preferred

Competencies:

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(21) Managing Diversity

Manages all kinds of classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

(13) Courage

Deals with problem direct reports firmly and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hot