Director of Operational Reporting - Hybrid

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

The Director of Operational Reporting serves as a key member of the O&E Tech Run leadership team, responsible for leading strategic planning efforts, driving operational effectiveness, and managing performance reporting across the organization.

This role provides thought leadership and cross-functional collaboration to enhance technology and business services, leveraging agile practices. The Director ensures transparency through robust operational reporting, supports data-driven decision-making, and fosters a high-performing, diverse team culture.

Job Specifications:

• Bachelor’s degree required
• Minimum of 8 years of experience in IT, finance, project management, systems, or a related field
• Proven experience executing IT and business plans aligned to strategic goals
• Advanced understanding of Agile, Lean, Scaled Agile, and Product Development Lifecycles
• Strong analytical and critical thinking skills with a track record of solving complex problems
• Excellent communication and presentation skills; capable of influencing and collaborating across multiple stakeholder groups
• Self-motivated and comfortable working independently in a dynamic and ambiguous environment
• High attention to detail and strong documentation skills
   

Principal Duties and Responsibilities:
 

1. Leadership and Strategic Planning

• Provide strategic guidance across the O&E Tech Run organization to align capacity planning and delivery with business priorities
• Influence multiple teams through leadership-by-influence, promoting agile practices and continuous improvement
• Integrate planning activities to support long-term strategic objectives
   

2. Collaboration and Stakeholder Engagement

• Serve as a key liaison with internal stakeholders, including IT, Change Partners, and Finance, to ensure alignment and transparency
• Build strong working relationships across business and technology functions to support integrated planning and budgeting
• Partner with Finance to manage annual planning inputs, budget accuracy, and ongoing financial adjustments
   

3. Operational Effectiveness and Reporting

• Own the delivery and evolution of operational reporting that drives performance insights
• Analyze operational trends, KPIs, and success factors to identify opportunities for organizational improvement
• Lead continuous improvement initiatives that enhance the effectiveness of agile teams and processes
   

4. Risk Management and Conflict Resolution

• Proactively identify and manage risks associated with strategic and operational initiatives
• Resolve conflicts with diplomacy, facilitating consensus while advancing business goals
• Adjust risk management strategies based on evolving impact and likelihood
   

5. Talent Development and Team Building

• Cultivate a strong leadership and talent pipeline to meet organizational goals
• Mentor and develop staff, supporting self-organizing agile teams and promoting high performance
• Create an inclusive and growth-oriented team culture

6. Individual Contributor Responsibilities

• Perform in-depth operational data analysis to inform strategic decisions
• Lead select cross-functional projects from initiation to delivery, ensuring alignment with scope, budget, and timelines
• Maintain accurate documentation for systems, processes, and project activities
• Develop executive-level reports, d