Account Operations Specialist II

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $23.51 - $35.24/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

• Perform various clerical and administrative duties relating to vehicle recon fulfillment.
• Evaluate reconditioning needs and provide timely and accurate quotes.
• Perform walk around of the units and evaluate cosmetic reconditioning needed.
• Estimate cost for cosmetic repairs and discuss with customers to gain approval.  Record the outcome in the appropriate tools.
• Manage customers’ expectations of recon fulfillment activities through proactive communications.
• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
• Create and maintain charges associated with reconditioning fees related to these accounts.
• Build deep service relationships with customers.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
• Enter all pertinent information into AS400, Auto Point, and other tools for approved work requested by customers.
• Utilize the AS400/VCF/Auto Point systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Recon Shop management.
• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work ensuring customer quality standards are achieved and/or exceeded.
• Soft sell additional services to dealers upon delivery of existing work.
• Follow up with customers to confirm completion and satisfaction.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years’ experience in a related field
• Safe drivers needed; valid driver’s license required.

MCCOX

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees wil