Client Support Coordinator- (onsite)

Description

Maryland Wellness (formerly known as BACHS Healthcare) is seeking a friendly, ambitious, and caring

Client Support Coordinator to join our operations team! As a Client Support Coordinator, you will serve

as the main point of contact for clients and other visitors in our Baltimore city office location. The

individual in this position is responsible for welcoming visitors and checking-in clients, coordinating client

and therapist schedules, assisting with file management and office organization, as well as contributing

to a positive office environment for all. You will serve as the point of contact for continuing services

whether in person, on the phone, or through written communication and therefore must be able to

provide quality customer service that aligns with the agency’s values and standards of care.

This is an incredible opportunity to make a difference in the lives of others! If you are passionate about

creating positive change within your local community by serving those in need, then we encourage

you to apply and join our team.

At Maryland Wellness, one of our core values is diversity and inclusion. By engaging the strengths and

talents of each team member, we have developed a strong organization that is capable of providing

remarkable care to our clients, families, and communities.  

Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. 

Requirements

• Minimum of a High School Diploma or equivalent is required 
• Minimum of 2 years experience in medical administration preferred 
• Experience in the mental or behavioral health field preferred 
•  Answers phones and resolves caller needs, or directs caller to the appropriate party. 
•  Responds to voicemails, emails, text messages, and any other form of communication timely and professionally. 
•  Greets and checks-in clients upon arrival, verifies insurance and demographic information, and provides forms or paperwork as needed. 
•  Educates visitors on company programs and services. 
•  Ensures clients have appropriate transportation and arrange accordingly. 
•  Schedules provider appointments and completes appointment reminders. 
•  Provides clients with support and guidance as needed. 
•  Request referrals for additional programs from providers. 
•  Following the back-end processes and workflow so clients can receive services. 
• Ensure accurate record keeping - logs all client communication in EMR system. 
•  Review provider schedule and ensure that all clients have active insurance coverage for scheduled session. 
•  Assists providers with documentation, pharmacy inquires, schedule management. 
•  Reviews provider schedule and discuss client compliance with provider