Client Service Advisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Advisor

Client Service Advisor

What does a successful Client Service Advisor do? 

At Fiserv, a successful Client Service Advisor embodies our commitment to delivering unparalleled financial services. These professionals are the front-line advocates for our customers, ensuring that their queries and issues are managed with the utmost care and efficiency. Your role will involve not just resolving issues, but also empowering our clients with the knowledge and support they need to thrive in a rapidly evolving financial landscape.

What you will do:

• Handle 500+ inbound phone calls per month from various stakeholders, including Wells Fargo Bankers, Business Sales Consultants, Account Managers, and Merchants.

• Own and resolve issues related to processing, interchange qualification, chargebacks, billing, funding investigations, statement reviews, fee inquiries, and account maintenance.

• Facilitate PCI compliance conversations and answer product-related questions.

• Provide troubleshooting assistance for Class A&B terminal products, perform terminal downloads, and train new and existing customers.

• Perform refund negotiations and independently conduct rate reviews and pricing negotiations, balancing the needs of WFMS with customer retention.

What you will need to have:

• 4+ years of experience in customer service.

• Strong customer service skills with an expectation for ownership of issues.

• High School Diploma or HS Equivalent and/or equivalent military experience.

What would be great to have:

• 2+ years of experience in merchant services or customer service.

• Technical background helpful to assist with troubleshooting equipment issues.

• Knowledge of MSA, Remedy, Client Line, Business Track, Merchant Manager, Microsoft Teams, Excel, and FDPOS.

• Strong written and verbal communication skills for effective interaction with varying levels of management.

• Critical thinking and ability to empathize and de-escalate emotional phone calls with customers.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

• Advance your career with training, development, certification, and internal mobility opportunities.

• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range:

$36,200.00-$48,600.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast C