Customer Care Agent

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.

 

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Onsite

LOCATION DETAILS: Memphis Headquarters

WORK HOURS: Monday - Friday 8am - 5pm CST

HOW YOU WILL MAKE AN IMPACT

A Varsity Spirit Customer Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced environment. 

WHAT YOU WILL DO

• Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/ follow up, depending on the nature of the call.
• Utilize team approach throughout conversation referencing co-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base.
• Mail out catalogs and swatches daily.
• Answer customer service emails
• Special project involvement.
• Proficient keyboarding skill.
• Ability to multitask in a high pace environment.
• Cross training with accounting and sales support.
• Reception coverage

QUALIFICATIONS

Knowledge/Skills/Abilities:

• Maintain a positive, encouraging attitude at all times.
• Excellent verbal and written communication.
• Task-oriented and self-motivated
• Systems/Applications:
  • Contact Center Management (phone system)
  • Salesforce (CRM)
  • OMS (Order Management System)
  • AS400
  • JDEdwards
  • Microsoft Office (Excel, Word, etc.)

Education/Experience:

• Associates Degree in Public Relations, Marketing, or English or equivalent
• Prior experience demonstrating success in a Customer Service oriented position.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis.

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

#LI-KS1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.