Analyst, US Customer Retention and Satisfaction

 

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

 

Nutrien Ag Solutions is the retail division of Nutrien™, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future, Nutrien Ag Solutions provides full-acre solutions through our trusted crop consultants at more than 2,000 locations in North America, South America, Europe and Australia. For more than 150 years, we have been helping growers achieve the highest yields with a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services.

 

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

 

Working at Nutrien Ag Solutions will provide you an opportunity to help us raise the expectation of what an agriculture company can be, and grow your career.

 

 

Reporting to the Director, Customer Success, this position is responsible for receiving, processing, and ensuring delivery of customer orders in their given geography in a timely manner.  This position will work closely with customers, Loveland Demand Planners, Loveland manufacturing facilities, third party product suppliers, and the Loveland marketing group.  The Analyst, Customer Retention and Satisfaction will also help support Loveland Propriety Product Managers, Loveland Product Managers, and Crop Production Services management with product allocations, production updates, and order fulfillment questions by performing the following duties:

 

What will you do:

 

• Receive, process, and track all orders through the order fulfillment process
• Partner with Logistics, Purchasing, Marketing, Registrations, and Manufacturing to meet or exceed customer expectations
• Work closely with 3rd party suppliers and production facilities to place and track purchase orders to ensure correct and timely delivery
• Proactively assist in resolving supply and demand issues between suppliers and internal/external customers
• Generate and analyze Open Order report to ensure accurate and timely customer order information
• Track and communicate shipping and receiving information to customers as requested - Collaborate with Loveland Product Managers and CPS Purchasing Managers to help manage customer allocations
• Work closely with accounting to issue customer credits and price corrections
• Coordinate with Registrations and Marketing to ensure products are registered in the state prior to shipments
• Lead, champion, and comply with Nutrien, industry regulatory, and SH&E standards
• Utilize and leverage available digital technologies to complete work accurately and efficiently
• Perform other related duties, as required

 

What will you bring:

 

• 2+ years of related experience required
• Positive, sales focused attitude
• Ability to make effective decisions by analyzing information and considering priorities
• Self-starter with good communication skills, highly motivated, and organized - Strong time management skills, ability to prioritize, multi-task and meet deadlines
• Ability to maintain a professional demeanor while working under pressure
• Strong interpersonal skills, outstanding communication capabilities, and the ability to influence others at all organizational levels. 
• Ability to work effectively with other groups in the organization to achieve a common goal. 
• Well-rounded knowledge of agricultural products and practices. 
• Highly self-motivated. 
• Excellent verbal and written communication skills. 
• Excellent time management skills. 
• The highest ethical standards and sense of accountability. 
• Proficient in Microsoft Power Point, Word, and Excel.  
• Clear and effective decision making, with emphasis on data-driven approach  

 

Compensation & Benefits:

 

The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien's compensation structure.  

 

Salary range is $64,000 to $96,000. This is the estimated salary range for the Customer Retention and Satisfaction Analyst in Loveland, CO.  Actual salary and benefits may differ based upon location.

 

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more