Sr. Product Manager, Product Enablement

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Within Comcast’s Technology & Product (TP) organization, the Connected Living team delivers innovative consumer broadband experiences powered by in and out-of-home connectivity, striving to make our product and services outstanding. We pursue people from different backgrounds and experiences. If this position interests you, we are interested in you. Please apply.

Job Description

We are seeking a visionary Senior Product Manager to lead the Connected Living Global Platform. This platform is the foundation on which Comcast and our partners deliver a world-class broadband experience for customers worldwide. Our APIs already power major providers in the U.S., Canada, and beyond, and we are continuing to expand our reach. Reporting to the Executive Director of WiFi Experience Product Management, you will act as the primary point of contact for global partners, working closely with them to understand their objectives, define joint solutions, and ensure smooth integration into the platform. In addition, you will own the API product lifecycle, roadmap, and infrastructure development, and you will oversee the creation of clear, customer-facing documentation that enables adoption of the platform’s capabilities. Success in this role requires close collaboration with engineering leads across the organization, as well as strong relationship management with both internal stakeholders and external partners. We're looking for a product leader who embodies the following qualities:

• A product pro. You know how to identify customer needs, determine problems to solve, and translate them to feature requirements that become user stories in a prioritized product backlog. You work cross-functionally with your design and engineering partners, providing clear direction on the “what” and “why” but giving them a strong voice to define the “how”. You consider how to measure the impact and success of your features and use that data to inform what you build next.
• A customer-centric, data-driven strategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, research, and talking to breathing, living customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build.
• Action- and execution-oriented. You aren’t afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirements…all without sacrificing what’s right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.
• A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. You’ve seen how strong cross-team collaboration and partnership yields the best outcomes.

Core Responsibilities:

• Serve as the primary liaison for key global partners, building strong relationships and ensuring their business goals are reflected in the platform strategy
• Collaborate with partner product and technical teams to co-define solutions and coordinate integration into the platform
• Act as an account manager for partners, balancing strategic objectives with day-to-day support needs
• Engage with Platform customer Product teams to understand existing or target customer experience and customers’ processes, developing new APIs as needed
• Develop and lead the Platform APIs roadmap in collaboration with stakeholders

• Contribute to the product vision across the team and the organization, serving as the voice of the Partners

• Define product requirements for