Account Director, North America

🌎 Where: This is a fully remote role from the united states, however, frequent travel (10-15%) will be required to attend in-person team and client meetings
🤝 Type: Full time, salaried role

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

Now, we're on the lookout for a passionate Account Director to join our Client Services, North America team! 💼

What You’ll Do 📅

You will serve as a strategic leader and primary point of contact for several key clients, including two significant North American based organizations in the tourism and CPG industries. You have experience in integrated marketing (with expertise in the social space) are well-versed in account management functions, with experience in working cross-functionally to create best-in-class work.

• Build strong client relationships: You’ll maintain and achieve growth on existing accounts, driving client satisfaction at every touch point, and acting as a trusted advisor to ensure high levels of satisfaction and retention.
  
  

• Account management expertise: You’ll proactively identify areas of opportunity to grow accounts and drive revenue; working with the Senior Account Director and VP, Client Services to define team processes. You’ll play a key role in leading and developing annual scopes of work, yearly planning, quarterly business reviews. You’ll think critically to anticipate and understand client needs and workflow to ensure work is delivered on time and within budget.

• Cross functional collaboration: You’ve worked in an agency environment, and know the functions of various departments (Social, Project Management, Creative, Strategy, etc), and when to tap into the right people to get effective, efficient results.

• Socially savvy: You have experience in social media/community management and are able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client. You speak the language and can keep up with the ever-evolving world of social.
  
  

• Financial acumen: You’re well versed in overseeing large budgets, are accustomed to forecasting and can navigate the ins and outs of financial statements.You will work alongside our Finance department to ensure accurate billings and revenue tracking. You have a commercial mindset, keeping the health and profitability of the agency top of mind.
  
  

• Confident and clear communicator: You’ll form and articulate strong points of view informed by a confident understanding of the business and landscape of your clients. You’ll exude calm under pressure, turning obstacles into wins, and handle uncomfortable conversations with grace and positive intent.

About You 👇

• A Chameleon:

  • Ability to think big picture one minute and get into the weeds the next

  • Have worked on highly ambitious, nimble teams and can stretch to fill any need — rolling up your sleeves to get the work done doesn’t bother you

• Resiliency:

  • You have experience in an agency environment and are able to meet client challenges and drive outcomes with optimism despite potential hurdles

• Solution-Oriented:

  • Lead the team to proactive thinking that not only builds the client's business but also helps grow the agency

  • Ability to identify any red flags and recommend proactive solutions to mitigate any risk.

  • Passionate about results and demonstrating a strong ROI for our clients.

• Genuine Human:

  • You bring your authentic self to work and foster a positive and collaborative work environment, encouraging teamwork, open communication, and a culture of excellence across the agency’s cross-functional teams. Inspiring confidence with everyone you work with.