Benefitfocus Test Analyst, Public Sector

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. 

Get to Know the Opportunity:

Benefitfocus is seeking a professional and motivated individual to support our customers in an entry-level Test Analyst role. A Test Analyst is responsible for the receipt, validation, and transmission of EDI files to our trading partners. You will be tasked with ensuring that data is received timely, contains accurate information, and is sent within client processing service level agreements. A candidate for this position should be comfortable working independently and possess a drive for knowledge.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Support various integration projects including EDI, Import, API, SSO, Payroll, etc. with varying levels of complexity.
• Key scenarios, extract data and manually validate results.
• Perform triage, root cause analysis and corrections to data issues found during testing.
• Coordinate fixes or improvements to data issues across multiple departments.
• Use critical thinking and execute work arounds when needed.
• Resolve reported issues in a timely manner.
• Execute testing on new product releases to validate new features and data processing related changes.
• Train new team members on processes and tools.
• Manage priorities against project schedule.
• Proactively notify internal teams if/when tasks will not meet agreed upon deadlines.
• Exercise independent judgment in escalating issues to project leaders.
• Develop relationships with internal Benefitfocus teams.
• Work independently and in a team environment team.
• Time allocation – 50 - 75% File Processing, 25 - 50% Analysis/Research.
• Other duties as assigned.

​Required Education & Experience:

• Must be able to work across multiple departments to support internal customers.
• Must have the ability to handle multiple tasks simultaneously.
• Must be able to thrive in a fast-paced environment with limited direction.
• Must be a self-starter with superior attention to detail.
• Proficiency in the Microsoft suite of applications (Outlook, Excel, Word, PPT).
• Ability to learn proprietary technology quickly through instruction, team collaboration and self-directed learning.

Preferred Education & Experience:

• BA/BS degree or equivalent preferred.
• Prior Salesforce experience a plus.
• 834 enrollment file/xml knowledge a plus.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range