Customer Service Specialist, Intermediate - Front Office Staff (SA25056)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Customer Service Specialist, Intermediate - Front Office Staff (SA25056)

Institution:

Minnesota State University, Mankato

Classification Title:

Customer Svcs Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Mankato

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$0.00 - $0.00

Salary Range

$20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

Job Description

This position exists to be the first point of contact for students utilizing Student Health Services. The individual must be knowledgeable, professional, and able to work with a medical team, provide basic care, and educate students on managing their own health care.

Minimum Qualifications

• Specialized terminology- specialized medical terminology skills, including training or experience with medical claims documentation.

• Ability to learn, understand, and apply skills as a Patient Care Assistant as part of specialized medical terminology within three months of hire.

• Word Processing skills sufficient to prepare memos, reports, invoices, financial statements, and other documents.

• Skills sufficient to modify, develop, and update spreadsheets.

• Customer Service Skills (phone, in person) sufficient to respond to e-mail, telephone, and in-person questions, inquiries, and requests in a timely, professional manner.

• Data entry skills sufficient to enter data into forms, spreadsheets, etc.

Preferred Qualification 

• Experience working in a healthcare setting.

• Communication skills sufficient to work with a diverse population and obtain necessary information to assist with complex insurance and sensitive health-related issues and questions.

• Ability to prioritize workload and multi-task with phone, in-person, and electronic communication sufficient to independently gather information and provide timely, accurate responses to varying questions and inquiries.

• Experience working with confidential and technical medical information and the ability to maintain strict confidentiality at all times.

• Experience with health insurance verification in a medical clinic

• Demonstrated commitment to fostering a diverse working and learning environment.

Other Requirements

Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.

The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school’s policies, procedures and programs concerning safety and security. Three years’ worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at: http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111, or by emailing security@mnsu.edu.

Appointment Type

Unlimited, Full-time (.75 FTE)

Work Shift (Hours / Days of work)

The academic year working days and hours for this position will be Monday through Friday; 8:00 a.m. to 4:30 p.m. The summer working days and hours will be Tuesday - Thursday; 8:00 a.m. to 2:00p.m. Working days and hours during breaks (holiday, spring, summer) will be reduced and variable based on department need.

Telework (Yes/No)

No - Based on the essential functions of this position, MMB Policy #1422, and University policies relating to flexible work, this position works Exclusively on Campus. A position that requires the employee to perform all their work at their campus work location.

About

More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrou