Customer Success Representative

Game Nerdz is a retailer of games, accessories, and FUN and we are looking to add to our team-oriented family! 

The role of Customer Success Representative requires strong communication skills; verbal and written, as well as strong computer competency. This position requires constant prioritizing and multitasking, as well as a willingness to learn new systems, technologies, and processes.

Responsibilities:

• Respond to customer inquiries containing order questions, inventory availability, and product information via email, chat, and phone in a prompt, polite and consistently professional manner.
• Greet walk-in customers, pull orders, and manage the in-person pick-up process.
• Utilize the computer operating system to provide pricing and inventory availability information to customers.
• Process product returns (RMA’s) in accordance with company and vendor policies.
• Maintain a positive and friendly attitude towards co-workers, vendors and customers at all times.

Qualifications:

• Must be computer literate with proficiency with Microsoft Windows, Google Suite, various browsers, and work within several applications simultaneously.
• Type at least 45 WPM
• Must possess excellent interpersonal, communication, business writing, and verbal communication skills.
• Proven ability to work independently as well as follow processes and direction.
• Ability to perform detailed work at an efficient pace.
• General math skills.
• Ability to meet set deadlines.
• Strong organizational and prioritization skills. 
• Available to work Monday - Friday from 10AM to 7PM

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• STD/LTD
• Company-paid Life Insurance