Customer Success Representative (German Speaking)

About Us:

Cognism is market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, leading them to predictable and prosperous outcomes.

As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for Cognism. Our company values are at the core of everything we do!

At Cognism;

We are Nice!

We’re Collaborative. We’re in this together!

We’re Solution-Focused. For every problem, we’ve got a solution!

We’re Understanding.

We Celebrate Individual Contributors.

We are committed to creating a diverse and inclusive global workplace, which encourages you to achieve any goals you may have, while having fun along the way!
For more information on Cognism’s intuitive sales intelligence platform, powered by world-leading data, compliance and targeting, please visit www.cognism.com

The Role
Within the customer success team, you’ll find a team of dynamic and friendly individuals who are passionate about helping our customers to grow and drive revenue. They are commercially-astute customer centric professionals, with high standards of performance. We’re now looking for an excellent communicator, who will contribute to our collaborative and inclusive team.

Reporting into Customer Success, this person will proactively engage customers, having a critical impact on product adoption and customer retention.

Key Responsibilities:

• Work directly with customers to promote platform adoption and enhance customer satisfaction, training customers on all aspects of the Cognism platform.
• Proactively engage Cognism customers by phone, LinkedIn and email, informing them of new features, driving product usage and advocating for usage of the support team.
• Run workflow sessions with customers, taking a solutions-focused approach to any blockers or challenges they have with the Cognism platform.

• Identify potential risk within client accounts and create action plans to engage and mitigate customer churn.
• Understand customer objectives and work collaboratively to help them achieve these.
• Develop mastery of internal systems in engaging customers.
• Identify and relay expansion opportunities cross-functionally.

Requirements

• Excellent listening and presentation abilities.
• Personable, with excellent client relations skills.
• Ability to juggle multiple accounts at a time, while maintaining sharp attention to detail.
• Self-starter and highly motivated, with the ability to work individually under pressure.

• Able to manage workload effectively.
• Results-focused.
• 2+ years of experience within a sales organisation.
• Native / C2 German speaker.

Benefits

• 30 days holiday allowance, plus all the usual public holidays.
• A day off for your birthday!
• Monthly Wellbeing Allowance.
• Access to Spill – our slack integrated Wellbeing Service.
• (For Cologne only): WeWork Office Space in the heart of Cologne

• Access to Corporate Benefits platform
• 1 day a week in office