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The Associate VP, Infrastructure Production Support is responsible for the continuous operations of Humana’s production environments both Cloud (GCP, AWS and Azure) and Data center within its core business lines and all subsidiaries. Acting as part of a tiered technology support organization, leads an organization responsible for stability and maintenance of MF, Compute, Storage, Database, and by extension Network/ Telecom across all business lines. Lead the organization to focus on fast and cost-competitive operations through software-controlled infrastructure, open technologies and agile infrastructure.

The chosen Executive will lead an Infrastructure Operations organization focused on Production Support accountable for production daily management and stability. As the AVP of Infrastructure Production Support you will be responsible for operating Humana’s production environments including Cloud (GCP, AWS and Azure) and data center services.  Acting as part of an ITSM tiered support organization, implement the operational support protocols for Compute, Storage, Database, Middleware, and by extension Network, Telecom. This leader will be point for leading the team through the change effort to be successful in the public cloud. Reports to the VP of Infrastructure Operations within the CTO (Chief Technology organization) partners with Enterprise Applications development, develops and leads a highly experienced team to establish and execute the strategy.

Use your skills to make an impact
 

Key Responsibilities

• Oversee day-to-day management of core technology platforms and operations across all lines of business; manage all infrastructure services for critical systems; and ensure business operations meet business functional and continuity requirements.
• Lead the organization to focus on fast and cost-competitive delivery through software-controlled infrastructure, cloud technologies and agile infrastructure.
• Implement Agile methodologies to improve production stability, reduce defects, and increase team responsiveness to business needs.
• Working with Infrastructure Engineering, leverage software-defined technologies and optimize infrastructure as code practices for our large-scale infrastructure environment. Provide input on key decisions for the use of open-source technology and drive the change necessary to keep Humana on the leading edge. Keep the pace at “one step ahead”.
• Reduce risk, cost, and complexity due to end-of-life infrastructure.
• As a senior technology operations leader, ensure high-performance by attracting, engaging and retaining highly qualified individuals to achieve business objectives and optimization of accountability.
• Establish a team which can diagnose and resolve complex infrastructure issues in a multi-datacenter, multi-cloud networked environment.
• Oversee the prompt and effective resolution of production / service issues and ensure that root causes are correctly identified and addressed.
• Recruit, hire, and motivate a high performing technical team that values transparency and accountability and working as part of a team.
• Identify the most efficient and effective use of both in-house and outsourced services for cloud applications, data center, computing, information security, data and voice networks, storage, systems, and infrastructure services.
• Foster a culture of continuous learning by encouraging skill development in software-defined technologies, automation tools, and Agile methodologies.

Required Qualifications

• BS in Computer Science, Electrical Engineering, Information Systems, or a similar field required.
• 10+ years of experience leading Technology support, preferably in a senior healthcare management role where they have provided operations thought leadership, strategic advisory services, and large project management.
• 10+ years in a senior leadership role providing production operation support for SaaS, cloud-based, and outsourced solutions through third party providers
• Prior experience with cloud transformation in a large organization (F500)
• Direct Production Support accountability, preferably Datacenter environments, Cloud environment, Mainframe and Midrange, optionally Network, Telecom, VDI
• Experience in an environment with large-scale datacenter operations, major cloud platforms like AWS, Azure, or Google Cloud across a distributed production network. 
• Familiar with standard ITIL/ITSM routines
• Experience in operational and capital finances, and IT budget development
• Organizing work and achieving timely and effective results through others, both internal and external to the organization.
• Proven capacity for, and experience with