Leasing Manager, Policies and Procedures

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.


But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.


Leasing Manager, Policies and Procedures
Reporting to the Assistant Vice President, Leasing and Compliance, the Leasing Manager, Policies and Procedures maintains a repository for leasing-specific policies and procedures and is responsible for tracking compliance; providing in-person, leasing-specific training; and communicating policy and procedure updates to Leasing staff. The Manager standardizes and sustains leasing-specific onboarding of Leasing employees.
This position is hybrid requiring three days on site.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Collaborate with the Directors and the Leasing Controller to create onboarding and training Leasing-specific curriculum
• Facilitate in-person, Leasing-specific onboarding for new hires including training to use Housing Connect 2
• Partner with the Directors and Leasing Controller to develop and facilitate in-person training sessions for Leasing staff on new policies and procedures as needed
• Develop metrics to assess the effectiveness of leasing-specific onboarding and trainings
• Act as a department-level system administrator of organizational Learning Management System. Partner with the Senior Director, Organizational Development for guidance and direction with training implementations
• Maintain training records and professional licenses in Learning Management System (Relias) and communicate with staff to support compliance with training requirements
• Remain up to date with laws, regulations, and industry standards governing affordable and supportive housing programs
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:
• Bachelor’s degree or equivalent experience
• Minimum two years of experience screening supportive and affordable applicants for eligibility
• Experience training others in a professional environment
• Proficiency with Housing Connect 2.0
• Demonstrated skills in developing and facilitating trainings on policies and protocols
• Low Income Housing Tax Credit (LIHTC) certification required
• Fair Housing certification required. Obtaining certification within first year of employment required
• Experience working with homeless or low-income populations preferred
• Detail oriented and organized
• Superior writing and analytical skills
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Adobe Acrobat
As part of our continued efforts to maintain a safe workplace for employees and clients, and in compliance with the City of New York COVID-19 Safety Requirement Mandate, Breaking Ground strongly recommends all employees, interns, volunteers, and subcontractors to receive an FDA authorized and/or approved COVID-19 vaccination and provide a one-time verification of immunization as a condition of employment.


EOE/M/F/Vet/Disabled