GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

32

Department:

Lab - Pathology

Overview of Position:

The Laboratory Supervisor will provide supervision for designated area of the laboratory, ensure regulatory requirements are met, and implement process change improvements that continue to enhance clinical excellence. This incumbent is responsible to be a positive influence, committed to improving the performance of the workgroup and the organization as a whole.

ESSENTIAL DUTIES
1.    Provide outstanding customer service to internal and external customers.
2.    Maintains knowledge of laboratory tests and annually evaluate test menu for growth opportunity. 
3.    Scope of responsibility may include oversight of daily operations, direct management of quality control programs, employee competency assessments, implementation of new test platforms, assistance with capitol and operating budget.
4.    In depth knowledge and understanding of CAP and CLIA regulatory requirements for clinical laboratory.
5.    Maintains knowledge and assists the organization in complying with all regulatory agencies including HFAP, OSHA, and HIPPA.
6.    Maintain knowledge of employee performance review document.
7.    May provide assistance to coordinate employee absence events.
8.    Oversight management of projects assigned by manager or director.
9.    Maintains the highest level of professionalism and confidentiality at all times.
10.    Performs other functions as assigned.

QUALIFICATIONS
1.    Transfusion Service – Baccalaureate degree, MT(ASCP) or equivalent and fours years of experience (one of which is in transfusion medicine).  Chemistry, Hematology, Microbiology – Baccalaureate degree, MLT(ASCP) or equivalent and two years of experience.
Pathology (HT-ASCP).
2.    Excellent interpersonal, decision-making, facilitation, conflict resolution, and investigative skills.
3.    Demonstrated excellence with listening, verbal, and written communication skills.
4.    Ability to provide outstanding customer service and maintain a high degree of confidentiality.
5.    Ability to develop and encourage employee behaviors congruent with the Genesis mission statement.
6.    Ability to work independently and under pressure in a complex and changing work environment.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of che