Resident Services Coordinator - Herkimer/Commerce Apartments

Description

Job Title: Resident Services Coordinator

Department: Support Services 

Reports To: Director of Support Services

FLSA Status: Exempt

Approved By: Dwelling Place Officers

Approved Date: June 1, 2008

Summary Provides support services to residents assisting them to remain stable enough to maintain their permanent housing. 

Essential Duties and Responsibilities include the following:  Other duties may be assigned.

• Assists residents to establish and maintain positive working and referral relationships with property management staff, local community mental health agencies, social service organizations, educational institutions and other primary care providers for facilitation of optimum functioning and quality of life for residents. 
• Participates in the establishment and maintenance of a constructive blended management approach (integration between property management and support services) to housing across the Dwelling Place portfolio.
• Provides and/or coordinates crisis intervention services on site as needed.
• Coordinates the provision of group activities on site, such as adult education and recreation.
• Participates with other organizations in planning and implementation of long range plans for completion of Kent County’s 10 year plan to end homelessness.

Supervisory Responsibilities This job has no supervisory responsibilities.

Competencies -- To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others. 

Employees must abide by all Dwelling Place policies including, but not limited to the Dwelling Place Code of Ethics and personnel policies. 

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor's degree and one or more years related experience and/or training.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and pr