Information Technology Support Technician

Overview

Carollo Engineers is a leading engineering firm dedicated exclusively to water. For over 90 years, we've specialized in the planning, design, and construction of water, wastewater, stormwater, and reuse facilities, bringing innovative and sustainable solutions to the water sector's most complex challenges.

We work with water agencies, municipalities, utilities, research organizations, and private companies across various industries, including technology, manufacturing, and beyond. These clients choose Carollo because we employ some of the most knowledgeable and experienced professionals in the world. When you join our team, you'll work alongside industry leaders who are advancing the science of water, protecting public health, and building resilient communities.

Carollo's vision is to be the best water consulting firm and the best place for you to build your career. If you're passionate about making a difference in this critical field, we invite you to explore a career with Carollo.

This posting is scheduled to expire on 10/27/2026 if the position has not been filled prior to that date.

Responsibilities

• Provide responsive on-site and remote support for end-user computing requests; configure and maintain laptops/desktops/tablets, peripherals, and standard applications for office, hybrid, and field users.
• Manage a ticketing queue; document troubleshooting, resolutions, and user communications clearly; meet service-level expectations and escalate effectively.
• Support Microsoft 365 and collaboration services (e.g., Outlook, OneDrive/SharePoint, Teams, Meetings).
• Assist with endpoint provisioning and lifecycle management (deployments, refreshes, patching, application installs, configuration baselines) and help enforce device compliance and secure configuration standards.
• Support identity and access workflows including account setup, access troubleshooting, and multi-factor authentication (MFA); follow established least privilege and security procedures.
• Troubleshoot connectivity issues (wired, Wi-Fi, VPN, DNS/DHCP fundamentals) and coordinate with network/security teams and vendors for timely resolution.
• Support printers/scanners/copiers/plotters and large-format printing needs common in engineering project delivery; manage drivers, queues, and basic troubleshooting.
• Support conference rooms and audiovisual systems (including Teams-based meeting spaces) and provide on-demand meeting support as needed.
• Create and maintain knowledge base articles, how-to guides, and standards
• Participate in continuous improvement initiatives and travel to other Carollo offices to provide support (up to 35% of time), including regional end-user support for other locations.
• Assist with laptop imaging and deployment buildings using SCCM or Windows Autopilot.

Qualifications

• 2 – 4+ years of professional experience in IT support.
• Advanced knowledge of PC hardware/software principles and operating systems such as Windows 11 and Mac OS.
• Experience with engineering, CAD, modeling, and graphics software applications and tools (e.g., Bentley ProjectWise, AutoCAD, Autodesk, MicroStation, SketchUp, Adobe) a significant plus.
• Experience with IT service management practices and ticketing tools (incident/request workflows, prioritization, SLAs) a plus.
• Experience with modern endpoint management (SCCM/MECM and/or Intune), device provisioning, and compliance-based access a plus.
• Experience supporting Microsoft Teams, including meeting troubleshooting; familiarity with Teams Rooms or conference room systems is a plus.
• Experience with Yealink Teams Rooms a plus.
• Experience with Verkada or similar physical security systems (e.g., access control, cameras/CCTV, door controllers) a plus.
• Experience with Mac OS a plus.
• Experience supporting mobile device management (MDM) a plus.
• Adequate foundation skills in Microsoft Server Operating systems, Active Directory Administration, DFS, DHCP and IIS etc.
• Generate and maintain documents, knowledge base articles, how-to’s FAQ’s and reports to support daily operations.
• Experience supporting MFA and identity-related troubleshooting a plus.
• Office moves, workstation deployments, and on-site support logistics experience a plus.

• Relevant certifications (e.g., CompTIA A+/Network+/Security+, ITIL Foundation, Microsoft role-based certifications) and exposure to water-sector security/OT concepts (e.g., SCADA awareness) are a plus.
• Excellent organization and technical documentation skills, including accurate ticket notes and asset/inventory record updates.
• Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative,