About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

We are seeking an experienced and dynamic Sr. Manager to lead our ServiceNow presales practice. This role will be responsible for developing and executing a strategic vision for the practice, ensuring alignment with organizational goals, driving revenue growth, and delivering exceptional client outcomes. The ideal candidate will combine deep enterprise service management platform experience with strong leadership, business development, and operational management skills.

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Practice Leadership

  • Develop and implement the strategic vision and roadmap for the ServiceNow Services presales practice

  • Establish and grow ServiceNow offerings in collaboration with ServiceNow delivery leadership, sales, and operations

  • Stay ahead of emerging trends in the Enterprise Service Management ecosystem to position the practice as an industry leader

• Business Growth

  • Build and execute go-to-market strategies in collaboration with sales, marketing, and delivery teams

  • Drive revenue growth by developing client relationships, identifying new opportunities, and expanding existing accounts

• Team Leadership

  • Recruit, mentor, and manage a high-performing team of solution architects, focused on generating dynamic and outcome-oriented ServiceNow service engagements

  • Foster a culture of collaboration, continuous learning, and excellence within the practice

  • Oversee resource planning and utilization to ensure optimal delivery capacity

• Client Delivery

  • Oversee the successful advisory and development of complex ServiceNow solutions, ensuring high levels of client satisfaction

  • Collaborate with cross-functional teams to ensure alignment between sales, delivery, and technical teams

  • Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement

• Lead the development of SOWs, working closely with various teams to ensure alignment with client needs and business objectives

• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings

• Collaborate with SHI Stakeholder partner teams to create synergistic service solutions

• Educate, enable, and empower SHI technical sales teams, including front line sellers, customer success managers, and cloud adoption specialists to ensure a unified approach to service delivery and client engagement

• Contribute to practice development by identifying areas for growth and leading innovation initiatives

• Create and maintain practice standards and practices, ensuring the delivery of high-quality services

• Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention

• Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology

Behaviors and Competencies

• Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

• Business Acumen: Can provide strategic guidance and insights to drive overall business success.

• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

• Collaboration: Can lead complex