Senior Service Integration Analyst

We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive*

Do you have experience in IT Project Management, Service Management or Service Operations? Are you passionate about the chance to bring your experience to a world-class content-driven technology organization? If yes, come join our team and develop your career with our growing Service Management Team at Thomson Reuters.

The CIO (Chief Information Office) organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, Platforms Engineering, and Architecture.  The CIO organization is driving a change to bring closer alignment of the technology work we do, to the product and business outcomes.  The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global teammates. Using modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services.

The role of Senior Service Integration Analyst is a critical function within Service Management where the interaction with the Supplier defines how effectively we consume their service. We leverage Service and Operational reviews to do this and through well-defined principles, processes, and metrics, our team collaborates to gauge how the supplier supports the underpinning of our Products across the enterprise. These Products would be within the Legal, Tax and Accounting Practice, Corporates segments along with the enabling functions – supporting the organization.

Join our team today and you can bring your innovation, knowledge, and curiosity to create technology that powers the world’s most informed professionals.

About the Role

In this opportunity as Senior Service Integration Analyst, you will: 

• Deliver reliable process in support of TR's infrastructure and operations, assuring Service Provider Performance is meeting Technology and Business expectations across the application portfolio

• Serve as an escalation point during any Integration / Onboarding concerns and issues related to CIO focal areas

• Partner with security, data center, and service governance teams to deliver Service compliance with internal and external standards and expectations

• Collaborate with stakeholders such as business teams, product owners, and project management in defining Integration / Onboarding requirements

• Effectively articulate complex problems, concepts, and solutions to varied audiences

• Drive improvements in productivity, quality and reliability

• Coordinate multiple small and/or medium size projects dealing with complex issues with guidance from management

• Provide routine and ad hoc status updates and coordinate/facilitate meetings as needed

• Interact with stakeholders (possibly international), team members, and management within or across organizations for the purpose of communication, collaboration, and influencing

• Recommend process and tool improvements, review improvement proposals

• Ensure that documented requirements meet quality standards.

About You

You’re a fit for the role of Senior Service Integration Analyst if you:

• Have a Bachelor’s degree or equivalent, preferably in Information Technology / Engineering or related discipline

• Have 2-5 years of experience in Technology Management, Vendor Management, Software development and/or technology infrastructure and operations

• Offer a broad range of skills and levels of understanding related to technology infrastructures such as Cloud, AI, Platforms, Networking & tools.

• Have certification in ITSM, ITIL or Service Integration & Management Experience (beneficial)

• Are a strong-minded, collaborative individual capable of developing a vision and roadmap to deliver it

• Have strong supplier / partner / vendor management experience

• Have strong stakeholder management skills

• Have a continual improvement mindset

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes: