Digital Consumer Experience Strategy Lead

Job Title: Digital Consumer Experience Strategy Lead

Location: Cambridge, MA, Morristown, NJ,

About the Job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.

Sanofi is an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives. Our team, across over 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccines to protect millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.

Digital is at the heart of the Sanofi strategy: our ambition is to be the leading digital healthcare platform to deliver medicine faster, enable healthcare professionals to improve treatments and help patients improve their health.

The Consumer Experience (CX) Strategy lead provides end-to-end consumer experience strategy and digital solutions for Sanofi’s R&D transformation initiatives.

You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.

CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This CX team includes research, strategy, designer (visual and UX) and project management.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks:

• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency

• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions

• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors

• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist

• Embody excellence in consumer experience at all level and influence product and service strategy direction

Influential leader representing CX Strategy across the business and corporate, including product and service development functions:

• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups

• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

 About You

• Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.

• Strong communication and presentation skills to convey recommendations efficiently

• Strategic planning for CX:  Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.

• Strong business acumen, with ability to understand value generation and business modelling

• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners

• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.

• Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data

• Embody a strong and effective user’s point of view inside the organization.