Corporate Business Manager

Job Title: Business Manager

Department: 10017 - Property Management

Reports To: Regional Property Manager / Director of Property Management

FLSA Status: Salary, Exempt

Job Summary:

The Business Manager is responsible for the overall management and operations of a residential property. This role includes overseeing daily activities, leading a team of leasing consultants and maintenance staff, ensuring high occupancy rates, and maintaining resident satisfaction.

Key Responsibilities:

• Maintain regular contact with tenants to assess their needs and promptly resolve issues.
• Enhance tenant retention through effective communication and exceptional customer service.
• Ensure timely rent collection in accordance with the property budget and lease agreements.
• Enforce the collections process when necessary.
• Demonstrate a comprehensive understanding of leases and ensure compliance by tenants and management.
• Uphold property rules and regulations, including the management of Certificates of Insurance (COIs).
• Provide detailed reports on property operations, including budget development, tracking work orders, managing recoverable income, coding and approving invoices, reviewing CAM reconciliations, and analyzing income/expense variances monthly.
• Implement best practices in hiring, training, and supervising maintenance technicians and property management staff.
• Act as a liaison between maintenance teams and tenants to ensure that maintenance requests are addressed efficiently and effectively.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

• Ability to work with mathematical concepts such as probability, statistical inference, and basic geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

• Ability to solve practical problems and manage a variety of concrete variables in situations with limited standardization.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Knowledge of MS Word, Excel, Rent Manager, Yardi, and other property management software and systems.

Education/Experience:

• High School Graduate or equivalent.
• Minimum of 3 years in property management and/or training, or equivalent combination of education and experience.

Certificates and Licenses:

• Driver’s License required.

Physical Demands:

• Regularly required to sit, use hands, and talk/hear.
• Frequently required to stand a