Commercial Experience Credit Controller Iberia

Job Title:  Customer Experience Credit Controller Iberia

Location: Budapest

Contract Term: Permanent

From pioneers like Arthur Guinness, John Walker and Elizabeth Cumming, to the digital disrupters already shaping our future, at Diageo, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with eCommerce at the heart of everything we do, we’re creating our legacy for tomorrow! Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too! 

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

About the role

The Source To Cash (STC) Service Delivery serves around 25 markets/countries and embraces end-to-end processes within Diageo Budapest.  The Credit Control stream entails various credit control and cash collection activities for the served markets. STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Within Southern Europe, the Customer Experience Credit Controller from the Iberia team is responsible for daily customer account risk management, from pro-active cash collection to customer claim management and order release.

The purpose of the role is to maximise cash flow and minimising bad & old debt. The role is expected to provide world class back office support for the customer teams and in market finance teams to ensure customer spend payments are processed on time, customers receive their money back hence paying Diageo on time in return.

The role manages relationship with customers and with various teams of the market and internally (e.g. customer service team, supply team, warehouse). It manages credit risk (monitor payment behaviour of customers and propose credit limit changes), customer ledger (up-to-date information about overdue items) and maintains customer documentation.

What you’ll bring

• University or College degree

• 1-2 years relevant experience

• Fluent English and Spanish and Portuguese knowledge

• Solid PC literacy, strong Excel skills (SAP knowledge is an advantage)

• Excellent interpersonal and communication skills, assertiveness

• Proactive, solution-focused mind-set

• Positive “can do” attitude

• Ability to effectively priorities customer issues and build on customer knowledge when making decisions

• Ownership, entrepreneurial attitude to drive issues towards resolution

• Accuracy, attention to details

• Receptive to feedback and is willing to learn from mistakes

• Active team player, always helps others

Benefits

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities

• Product Allowance to purchase company products from the staff shop

• We won the Fittest Workplace Award, of course we