Social Media Content Specialist - Remote Overnights

Company Description

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. ICUC is an agency of dentsu. 

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.   

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.  

Job Description

Want to join our team? Do you love all things social media? Are you an adventure and outdoor enthusiast who enjoys hiking, biking, paddling, and everything in between? Would you like to help manage the online reputation of the nation’s largest consumer co-op?  

If you answered yes, we have an exciting opportunity for you! ICUC Social is looking for social media Content Specialists to join our unique, remote team who are available to work overnights (midnight - 8AM Central Time) throughout the week, including weekends. 

What awaits you?  

• Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, Twitter, etc.) on behalf of our clients using their unique brand voice.  

• Craft creative content to encourage participation and increase engagement across our clients’ social channels.  

• Provide our clients’ audience with an excellent experience through the clients’ social channels.  

• Escalate issues, observations, opportunities, and insights through the relevant channels.  

• Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently. 

• Ensure the online community's safety policies and brand guidelines are being followed by all members. 

Qualifications

What You'll Bring:  

• Genuine interest and enthusiasm to encourage people to get outdoors. 

• Vast knowledge of and experience with various outdoor activities. 

• Strong written communication (spelling, grammar, syntax, etc.) in English. Fluency (C2 proficiency level) in additional languages is an asset. 

• Open and flexible availability to work the shift noted above throughout the week and on weekends. 

• Professional experience moderating and engaging across all social media platforms.  

• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.  

• The ability to tailor your written tone and voice to match each customer. 

• Exceptional customer service skills. 

• Reliable high-speed internet with no data restrictions.  

• A current PC/laptop (tablets/smartphones are not compatible with our platforms) that can conduct video and audio calls.  

• An active Facebook account.  

NOTE:

Hourly compensation: $15 USD plus benefits if applicable.

Full (32-40 hours per week) and part-time (24 hours per week) opportunities are available.

Additional Information

Are you ready to take the next step in your career while working from anywhere? Then join our team. This role is 100% remote, but it gets better – ICUC is a part of the dentsu Network, meaning you will have access to the leaders in the digital economy, along with corporate programs and career support.  

Join a people-first culture and share your passion with high-performing team members and clients who will challenge you to learn and grow every day. We hire you for your talent and not just for the job!   

We know through experience that different ideas, perspectives, and backgrounds foster a stronger