Director, Product Operations

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Director, Product Operations to be part of making this happen.   

Location: This role is open to Hybrid-Eden Prairie-MN-US, Remote-US, Hybrid-Waterloo-ON-CA, Remote-CA.

The Director of Product Operations role exists to define, drive adoption and accountability of an efficient software development lifecycle at Arctic Wolf. This individual will own codification of the product management outcomes through the SDLC, ensuring consistency in product management-specific documentation, standards, and training; owning the strategy and implementation for any product management specific SDLC tooling and to drive consistent adoption and accountability. This role will monitor the implementation of the SDLC to ensure the product management organization is consistently driving to the standard, identifying gaps, and driving solutions in collaboration with PM leaders.

The Director of Operations is a strategic and execution‑focused leader responsible for driving operational excellence across the organization. This role oversees cross‑functional processes, ensures alignment between product, engineering, and business teams, and establishes scalable operational frameworks that enable growth and efficiency. The Director of Operations will partner closely with senior leadership to define operational strategy, optimize performance, and ensure organizational readiness as the business evolves.

A key component of this role is serving as a subject matter expert (SME) in the Aha! product management platform or demonstrating significant experience with a comparable product management tool, ensuring strong transferable skills in product planning, roadmapping, workflow management, and cross‑team coordination.

Primary Responsibilities and Duties

• Develop, implement, and continually refine operational strategies, processes, and systems that support organizational goals.

• Lead cross-functional initiatives that drive efficiency, operational alignment, and predictable delivery.

• Establish and manage performance metrics, operational dashboards, and reporting frameworks to monitor progress and inform decision‑making.

• Partner with Product Management, Engineering, and Program Management to streamline workflows, prioritize initiatives, and support successful execution of product roadmaps.

• Identify operational bottlenecks and implement solutions that improve throughput, quality, and scalability.

• Lead operational planning cycles, including annual planning, resourcing, and sequencing of strategic initiatives.

• Standardize processes, documentation, and governance to ensure clarity, accountability, and operational consistency across teams.

• Manage risk assessment and mitigation strategies, ensuring operational reliability.

• Serve as the organizational subject matter expert in Aha! or a similar product management tool, enabling teams to drive adoption, optimize usage, and leverage data for decision‑making.

• Support onboarding, training, and best‑practice integration for operations‑related tools and processes.

• Influence and support change‑management efforts to ensure smooth integration of new systems, tools, and methodologies.

• Influence

  • Provide scalable solutions, like recorded training, best practices, templates,  targeted coaching to product managers to facilitate the creation of high quality epics throughout the product lifecycle; supporting clear understanding of problems, suggested implementations and success metrics, and an effective refinement process with engineering

  • Ensure product managers are creating and using effective, meaningful success metrics; In partnership with PMO, drive a process that regularly reviews deliverables against success criteria

  • Assist product management leaders