Senior Operations Project Manager - GenAI initiatives
Bank of AmericaAbout the role
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.
Responsibilities:
Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
Partners with operations management on creating project impact and providing direction and guidance to internal teams
Coordinates development of key project deliverables in partnership with various key internal and external business partners
Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
Establishes project status routines and tracks critical path deadlines and overall business measures for success
Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
Line of Business Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of change and working closely with stakeholders on project impact, risks, issues and escalations to ensure we mitigate the risks related to change effectively. Job expectations include acting as the first point of contact for end-to-end project status, project health, risk mitigation, and timely escalation to leadership and stakeholders. Works on various project related activities supporting Specialized Servicing and Fulfillment Operations (SSFO). Manages the end-to-end change process on people, process and technology changes focused on service, support or product fulfillment. Researches and documents organizational reviews, workflow analysis, and management/staff analysis. Responsible for significant contributions to the design and development of project deliverables. Responsible for timely completion of project deliverables. Resolves complex problems based primarily on knowledge of the business, as well as general project guidelines or procedures. Explains and interprets project procedures. Works across teams and team members on all phases of projects in a matrixed environment.
Responsible for managing complex to high-risk cross-functional and/or inter-departmental programs/projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement changes/improvements
Responsible for end-to-end management and delivery of change; acts as the primary point of contact and is responsible for the end-to-end integration of various work streams
Plans, organizes, monitors and controls project using appropriate tools and techniques to ensure project completion and benefits are achieved
Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed for th
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