Sr Business Systems Analyst PLM

 Requisition ID:                       61860                          Title: Sr Business Systems Analyst PLM  Division: Arthrex, Inc. (US01) Location: Naples, FL

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst to work directly with Product Development, Design Engineering and Quality departments within Arthrex to build and manage a pipeline of Information Technology projects and enhancements that support PLM Program goals and objectives.  A successful candidate could have experience defining and operating business processes in one of the following areas: Product Management, Design Engineering, Quality and/or Manufacturing.  The position liaises with the technical organization to determine the timing and cost of specific projects.  A successful candidate must be able to analyze and document business process flows from end to end, facilitate improvements, and convert into requirements.  Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™..

 

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premises and cloud computing applications.

 

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment:
• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

 

Additional Duties & Responsibilities:

• Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes