Senior Billing Specialist

The Senior Billing Specialist plays a critical role in IMO Health’s order-to-cash cycle, ensuring accurate and timely billing while collaborating with the accounting and sales teams. This position demands a detail-oriented professional capable of interpreting contracts, validating orders, and delivering exceptional customer service. Success in this role requires a blend of flexibility, organizational skills, and effective communication to manage multiple tasks in a dynamic, fast-paced environment.

WHAT YOU'LL DO:

• Read and interpret customer contracts, identifying key terms that impact the setup of sales orders and invoices. 
• Ensure all sales orders and invoices align with executed contracts, company policies, and order entry procedures. 
• Uphold internal order entry process guidelines and corporate control standards. 
• Create accurate and timely customer invoices. 
• Address order entry and invoicing issues with internal teams and external customers. 
• Investigate and resolve invoicing discrepancies and provide audit support as needed. 
• Organize and communicate a monthly working backlog of invoices, including status updates. 
• Prepare and maintain key management billing reports and metrics. 
• Generate and distribute monthly statements to customers. 
• Maintainaccurate customer master data in Salesforce and NetSuite. 
• Obtain and validate sales tax exemption certificates. 
• Identify and recommend opportunities for process enhancements and support their implementation. 
• Conduct various ad hoc analyses to support business needs. 

WHAT YOU'LL NEED:

• Minimum of an Associate’s degree in Accounting, Business, or a related field. 
• Proficiency in Microsoft Excel; experience with Salesforce CRM and NetSuite (or similar software) preferred. 
• Demonstrated ability to work independently, solve problems, and manage multiple priorities effectively. 
• A self-starter who thrives in a collaborative, team-oriented environment. 
• Strong attention to detail and superior organizational skills. 
• Energetic, dependable, and motivated to succeed. 
• Excellent interpersonal, verbal, and written communication abilities, with a commitment to delivering exceptional client service. 
• Strong analytical and problem-solving skills. 
• Eager to learn and excel in a rigorous, growth-focused environment.