Senior Manager Advisory & Planning - WM BP

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Manager Advisory & Planning Wealth Management role is focused on leadership, coaching & mentorship of service focused financial advisors within Empower Personal Wealth, specific to the Wealth Management segment ($250k - $1m in individual client AUM) for Premier & Brokerage account customers to ultimately deliver high team performance in asset retention, client satisfaction, share of wallet growth, and client referrals. Performance in the role is measured in a variety of ways, including the team’s performance with respect to client satisfaction, client retention, share of wallet growth, and generating client referrals. Significant emphasis is placed on client retention & satisfaction.

What You Will Do

Specific non-client-facing duties include, but are not limited to (estimated 80% of your time):

• Leading and mentoring a team of wealth management segment focused Advisors who serve Empower Premier & Brokerage clients, including conducting regular touch base meetings, call reviews, periodic bonus recommendations and performance reviews.
• Directly coaching a team of Advisors to ensure firm-wide performance goals are met or exceeded in the areas of new relationship onboarding, client contact, share of wallet growth, referral generation and client retention.
• Driving client service related projects and developments by identifying, prioritizing, and delegating areas where we can improve process, procedure, or technology.
• Conceptualizing and enhancing reporting for Advisors and management.
• Working with internal stakeholders to improve Advisor resource management to enhance client communication and education.
• Managing the daily schedules and PTO of a team of Advisors including adequate daily and holiday coverage.
• Enhancing and participating in initial training and ongoing education programs for Advisors.
• Participating in the recruiting and hiring of new Advisors.

Specific client-facing duties (20%) include, but are not limited to:

• Comprehensive relationship management via phone conversations, email communication, and in-person meetings. Client interaction is both proactive and reactive.
• Act as liaison between clients & various internal groups/departments within Empower Personal Wealth to serve clients.
• Initial point of elevation and escalation for any Client Service matter.
• Onboarding and servicing of mass affluent client relationships.

What You Will Bring

• Bachelor's Degree or extensive industry experience required
• 2+ years’ experience in financial services relationship management and operations preferred
• Experience in a player-coach, managerial, and/or mentorship role, particularly with Mid- career professionals
• REGISTRATIONS/LICENSES/CERTIFICATIONS: FINRA Series 7, 24 and 66 (or 63 and 65) registrations required
• CFP®  preferred.
• FINRA Fingerprinting required

• Strong interpersonal leadership skills, team-oriented, and collaborative.
• Ability to exhibit strong decision making supported by quantitative data and qualitative rationale.
• Excellent operational, organizational, and follow-up skills with the ability to manage and process complex operational work in an efficient manner.
• Ability to work at the strategic and tactical level.
• Expert, current knowledge of investment products and services.
• Exceptional verbal, written, and listening communication skills.
• Proven track record in relationship management and customer satisfaction.
• The ability to compare and contrast the benefits and suitability of different investment options and products.
• End-to-end experience with all aspects of retail investment service, such as front-office operations, ongoing client suitability, product personalization/maintenance, as well as client service and retention.
• Experience with all areas of the client operations as