Senior Stylist/Stylist - Soho

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Senior Stylist/Stylist

 ALAÏA | New York, NY

Reports to: Boutique Director

 

Role Overview

An ALAÏA Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.

 

Responsibilities

 

A Client Relationship owner

 

• Ensures every client is welcome, well taken care of and takes pride in developing long-term relationships
• Is aware of crm targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

 

An omnichannel business partner

 

• Has at heart to offer excellent customer service and improve individual business performance
• Uses all omnichannel services available to grow omnichannel sales
• Is aware of store and individual SALES and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Is aware of local trading environment and competitors ‘activities

 

An operations excellence supporter

 

• Ensures impeccable store environment, BOH and grooming at any time of the day
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and back of house management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established richemont policies and standards

 

Qualifications

 

• Senior Stylist: 7+ years of experience. Stylist: 3+ years of experience
• Experience in a Ready-to-Wear, Stylist environment preferred
• Proven experience in generating a multi-million dollar client book year over year
• Previous experience in retail sales and operations