Customer Service/Front Desk (816510) $18.50

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

The Customer Service Front Desk Specialist serves as the first point of contact for all visitors, participants, employers, training providers, and partner staff entering the SC Works Center. This role provides exceptional customer service, ensures smooth daily operations of the resource area and lobby, and supports WIOA and partner programs through communication, outreach, data tracking, and high-quality administrative support.

Job Description

Key Responsibilities

Front Desk & Customer Service

• Greet all visitors with professionalism, warmth, and a customer-centered approach.
• Check in participants, employers, and visitors and direct them to the correct staff or partner agency.
• Provide accurate information regarding SC Works services, workshops, job search resources, and partner programs.
• Manage lobby flow to ensure a welcoming, organized, and safe environment.
• Maintain confidentiality and follow WIOA, SC Works, and Equus policies for customer service and PII.

Administrative & Operational Support

• Answer multi-line phone calls and respond to inquiries via phone and email.
• Maintain the SC Works lobby resource notebooks and keep all information up to date.
• Keep lobby screens updated with current announcements, job fairs, hiring events, partner events, deadlines, and community resources.
• Assist staff and partners with printing, scanning, copying, or directing customers appropriately.

Outreach, Communications & Media

• Develop flyers for center events, partner activities, hiring events, workshops, and community programs.
• Create short promotional videos to highlight:
  • SC Works services
  • WIOA success stories
  • Center activities and events
  • Partner programs
• Design social media–ready graphics using creation tools such as Canva, Biteable, or similar platforms.
• Coordinate with WIOA and partner staff to promote events, ensuring outreach materials are accessible and professionally presented.

Data Tracking & Reporting

• Track foot traffic, referrals, workshop attendance, and other metrics using Excel.
• Maintain accurate logs of daily center activity, visitor needs, and follow-up requests.
• Provide weekly and monthly summaries of customer volume and engagement trends as needed.
• Assist with data collection for board reporting and center performance tracking.

Program & Partner Support

• Support WIOA, Wagner-Peyser, Veterans Services, DSS, Vocational Rehabilitation, Adult Education, and other partners with participant flow and communication.
• Help ensure that partner schedules, workshop calendars, and center announcements are accurate and updated.
• Assist with preparation for center-wide events such as job fairs, open houses, industry tours, and partner presentations.
• Develop PowerPoint presentations for use by WIOA staff, partners, and center leadership.

Qualifications

Required Skills & Qualifications

• Exceptional customer service skills, including patience, professionalism, and strong communication abilities.
• Critical thinker with the ability to problem-solve and respond to unexpected situations.
• Self-starter who takes initiative and completes tasks without needing constant supervision.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Familiarity with design and creation platforms such as Canva, Biteable, and similar tools.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills with attention to accuracy and detail.
• Ability to work with diverse populations, including individuals with disabilities, returning citizens, jobseekers with barriers, veterans, and youth.
• Knowledge of workforce development operations preferred.

Education Requirements

• High school diploma or GED required.
• Associate degree preferred in Business Administration, Human Services, Communications, or a related field.
• Equivalent combination of education and experience may be considered in place of a degree.

Additional Information

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