Accountant I (Customer Service Representative)

Job Posting Title:

Accountant I (Customer Service Representative)

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:  
•     100% employer-paid basic medical coverage 
•     Retirement contributions  
•     Paid vacation, sick time, and holidays 
•     Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

Responsible for University Housing and Dining (UHD) customer account billing and management, requiring the use of initiative, judgment, and coordination with internal and external entities. Use various systems to research customer accounts, resolve billing issues, and process accounting transactions.

Responsibilities

• Responsible for UHD customer account billing and management, requiring the use of initiative, judgment, and coordination with internal and external entities. Use various systems to research customer accounts, resolve billing issues, and process accounting transactions.

• Act as a key customer point of contact for Bevo Pay, conferences, and student account services. Process payments and refunds from various sources. Activate and maintain meal plans using DEFINE and CSGold. Reconcile and audit deposits for Dine In Dollars, Bevo Pay, and various stored value plans within the accounting systems.

• Process the billing for athletics, catering, events, conferences, and guest housing. Provide consistent, timely, and reliable responses to internal/external client inquiries via email or other methods of communication, regarding any questions, issues, or concerns related to UHD Accounts Receivable.

• Process *DEFINE vouchers including, but not limited to, interdepartmental transfers, deposits, payments, and corrections. Ensure all transactions are properly reconciled and coded before posting to the general ledger. Audit and approve vouchers as needed. Reconcile all departmental general ledger balances to Main Accounting.

• Attend meetings, act as a liaison, and assist with any inquiries related to student or UHD departmental receivables. Provide support for UHD Accounts Payable, Accounts Receivable, and Finance. Maintain documented procedures on related processes.

Required Qualifications

• Bachelor's degree in Accounting or related field.

• Uses and capabilities of data processing equipment.

• Related work experience.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• 2 or more years of professional accounting experience.

• University or higher education experience.

• *DEFINE experience.

• StarRez experience or similar.

• CSGold experience.

• Workday experience.

• Proficient experience with Microsoft Office.

• Strong interpersonal and communication skills required, including the ability to collaborate effectively with cross-functional teams and be open to multiple perspectives.

• Strong analytical and systems process analysis skills.

• Results-oriented with strong prioritization and organizational skills.

Salary Range

$49,000+ depending on qualifications

Working Conditions

• May work around standard office conditions

• Repetitive use of a keyboard at a workstation

Work Shift

• Monday - Friday, 7:30AM - 4:30PM.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been upload