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Assistant Financial Center Manager
SECU Credit UnionSilver Spring, United Statesfull_timeVerifiedPosted 27 May 2026
💰 $98,300/yr($61,800/yr – $98,300/yr)
About the role
Who we are:
At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.
Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities.
Feel good about what you do. Belong to a place where you matter and can make a difference.
What you will do:
The Assistant Financial Center Manager is accountable for service, sales, and operations for the Financial Center. This individual is responsible for all member and employee experience related activities through effective communication and coaching. The Assistant Financial Center Manager is proficient in performance and talent management, membership growth and experience, operations and compliance, and achieving performance results. This individual is responsible for developing effective relationships with internal and external partners. The Assistant Financial Center Manager collaborates with the Financial Center Manager to achieve Retail Banking objectives and member escalations. Assistant Financial Center Managers have a thorough knowledge of SECU’s products and services and are accountable for their behaviors and results while upholding SECU’s Code of Conduct.
The Assistant Financial Center Manager adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.
A day in your life might include:
Performance Management & Coaching
• Ensure timely and accurate financial services are provided to the membership by demonstrating leadership, direction, and effective monitoring of staff at the Financial Center
• Partner with Financial Center team members to set value-add SMART goals and create Individual Development Plans impacting professional development.
• Effectively demonstrate active listening, effective communication, and coaching skills when with team members in all delivery channels.
• Establish appropriate documentation of developmental conversations to set a foundation for effective performance management, including but not limited to: annual and 90-day reviews, performance improvement, and Connections.
• Correspond as a liaison between management and member advisors to ensure successful execution of financial center needs.
• Conducting yearly performance evaluations to assess staff member accomplishments while setting desired goals for the coming year.
• Holding recurring coaching meetings to go over progress, provide feedback and overcome any challenges
• Conducting interviews, providing training, and overseeing performance to ensure that staff members can fulfill their duties effectively.
Member Growth & Ex
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