Freedom Boat Club - Sr. Manager, Dock Experience

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview: 

As part of the talented Freedom Boat Club of Connecticut team, you will be responsible for the member experience with the Club and the daily management of the dock staff across the Connecticut locations. We are looking for a strong manager that will drive a remarkable member experience, develop strong teams, and collaborate closely with the Fleet Team and other support functions. The Sr. Manager, Dock Experience is responsible for operational efficiencies and Club performance as it relates to members and staff experience. 

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:

• Staff Oversight: Provide final authority on staffing decisions; manage Club Managers and dock staff daily; conduct performance reviews for location-level managers.
• Hiring & Onboarding: Lead recruiting efforts, including resume review and interviews; partner with HR to onboard new staff and deliver initial and ongoing training.
• Staff Scheduling: Ensure all locations are appropriately staffed and partner with managers to build schedules that provide dock coverage. Act as interim Club Manager temporarily when there is a lack of coverage.
• Budget & Payroll: Manage dock staff wage operating budget; review and approve payroll for accuracy and compliance.
• Membership Experience: Ensure member satisfaction and retention; review Qualtrics feedback and implement corrective measures; handle member correspondence regarding incidents, billing, and feedback; develop and update local waterway guides.
• Member Reservations: Oversee all aspects of reservations, including modifications, same-day requests, weather notifications, fees, fuel charges, reminders, training vessels, and closure notices.
• Training Function: Manage the Training function including the Captain crew; own New Member Orientation scheduling and training coordination.
• Reporting & Analysis: Evaluate and report member and staff KPIs; perform ad hoc analyses to support operational improvements.
• Safety & Compliance: Support Fleet Team in implementing safety and compliance measures across locations. Adhere to all safety procedures and act as a champion for safe practices.
• Documentation & Standards: Develop and maintain staff manuals; create and implement SOPs and improvement processes to ensure consistency.
• Mentorship & Leadership: Mentor Club Managers and dock staff; conduct regular location visits to assess staff performance, operational needs, and fleet conditions.
•  Collaboration & Industry Relations: Maintain relationships with marina managers and landlords; collaborate with other FBC functional groups to advance organizational objectives.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:  

• Bachelor’s degree required
• Demonstrated ability to manage others 
• Thorough understanding of practices, theories, and policies involved in operations  
• Excellent verbal and written communication and people skills  
• Must be a self-starter and capable of working unsupervised 
• Excellent organizational skills and attention to detail 
• Excellent analytical, decision-making, and problem-solving skills  
• Proficient in Microsoft Office Suite or related software  
• Be at least 21 years of age 
• Pass a background/education check, and drug screen 
• Have a valid driver’s license and a good driving record  

Preferred Qualifications: 

• 2-3 years of related operations experience 
• Experience in and around boats 
• Ability to perform minor boat maintenance 
• Positive, cooperative attitude with the capability of working unsupervised  

Working Conditions:

• Work o