VP, Strategic Initiatives Leader (ACE)

Job Description:

Role Summary/Purpose:

Exciting leadership role to lead planning and execution of Synchrony’s Accelerated Consumer Engagement (ACE) strategic initiative.  The individual will help activate a consumer-forward strategy that drives growth through new customer acquisitions, increasing customer lifetime value  and marketing to increase sales and referrals to our partners & providers across all our business platforms.  We’re seeking a seasoned change agent who can translate business strategy into a program roadmap that can be implemented enterprise wide and drive enablement across Products, Marketing, Technology & Commercial teams.   The ideal candidate has a passion for execution, gravitas and influencing skills to lead direct and cross-functional teams and ability to zoom in when essential to problem solve complex topics. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Key responsibilities include:

• Design, develop & own the program roadmap to enable cross-functional execution as a broader strategic initiatives team and in collaboration with Product, Marketing and Technology teams 

• Provide direct leadership and oversight for ACE Program execution and serve as lead ‘ambassador’ for the strategic priority across the enterprise 

• Partner with SVP Strategic Initiatives on consumer strategy development and to translate strategy into program execution priorities 

• Develop materials and present program updates to executive and cross-functional stakeholders on regular basis including Senior Leadership meetings, Steer Committees and other Commercial forums 

• Plan, organize and lead planning sessions to define and influence business requirements and priorities. As required, participate in Agile ceremonies of aligned Agile teams 

• Drive execution of key workstreams operating on Agile rhythms that are anchored on driving new accounts, sales, partner referrals and NPS 

• Partner with finance to review and manage the program budget and benefits; support annual budgeting & planning cycle 

• Collaborate with extended teams including Customer Experience, Analytics, Performance Marketing and Legal; proactively identify and manage interdependencies 

• Capture and report on program issues and risks and support the solve through partnerships across the organization 

• Support SVP Strategic Initiatives on annual strategic planning, executive leadership and Board updates. 

• Champion & foster a high-performance and enterprising culture for the program  

• Gather stakeholder feedback and continuously improve the program to drive execution and commercial outcomes 

• Lead and mentor a team of up to 3 direct reports 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of product development or strategic program management experience in the credit card, financial services or technology industries 

• Minimum of 10 years of hands-on experience leading and managing large and complex consumer facing and technol