Business Analyst

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Are you a self-motivated and engaged professional looking for opportunities to further your career in a highly customer interfacing role? Are you a curious problem solver looking for a new challenge? If you are a detail oriented, resourceful professional with good communication skills, please read on…

We are seeking a Business Analyst who will be involved in managing clients and client activities, which includes product support for our Workers’ Compensation division.

Your primary responsibility will be to support the growth and enhancement of ISO's product offerings in Workers’ Compensation claim data collection, by managing client activities and trading partner data reporting.  This includes monitoring data reported to ISO, focusing on data analysis, problem solving and client support.  

This is a full-time position.

About the Day-to-Day Responsibilities of the Role

• Your daily work will be directly related to the general business operations of the wcCapture product and its customers. You will be responsible for monitoring and processing client data and client activities timely and accurately, which encompasses client integrations, defect analysis and general maintenance by using an interactive ticketing system.
• You will provide support to internal ISO staff based on specific assignments and subject matter. The position will require knowledge and use of the IAIABC EDI Claims standards.
• You will be responsible for keeping divisional management apprised of customer issues during and after integration as well as providing updates regarding client progress and potential red flags.
• As a member of the wcCapture team, you will need to continuously review our internal processes and procedures to ensure that they meet the needs of our clients. Based on this review, recommendations for improvement should be made when necessary.
• You must be comfortable making decisions that represent the best interests of both the client and the firm. Some of these decisions will need to be made with limited to no oversight.
• You will be responsible for participating in client meetings, where you may lead discussions of current project status, including reviewing open items and providing feedback, guidance and status where appropriate.

#LI-AO1

Qualifications

• College degree, preferably in Business Administration, and 2 to 3 years’ experience in a client facing services role or equivalent experience preferred.
• Customer Service/Project Management skill preferred
• Excellent troubleshooting ability required
• Excellent oral/written communication and interpersonal skills required
• Proficiency in Microsoft Office or equivalent required
• Knowledge of IAIABC EDI Claims Standards preferred
• Claims Data Reporting Experience preferred
• Data processing experience preferred
• Basic Data Analysis Skills preferred
• Must be available to travel in response to business needs

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The