Multi-Outlet Food and Beverage Manager - Full Time - Harrah's Gulf Coast

ESSENTIAL DUTIES AND RESPONSIBILTIES include the following: other duties may be assigned, as necessary. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set standards of product knowledge and skills of all staff for positions consistent with department’s mission and goal.
• Ensures that scheduling is completed and posted on time.
• Responsible for managing the restaurant’s human, financial and physical assets for maximum return on investment.
• Responsible for managing guest relations to achieve the highest guest satisfaction at all times.
• Responsible for managing budget in staffing, supplies, etc.
• Managing labor to prevent overtime and insure ultimate productivity.
• Set par level for all service-related supplies; take weekly inventory, as well as maintaining a balanced par for such items.
• Completes regular Employee Evaluations and/or Performance Appraisals using data collected throughout the course of the year. 
• Completes internal transfer ratings on employees seeking employment in other departments.  Uses the same data listed above when responding to transfer-rating questions.
• Responsible for checking on all service staff.  Verify all opening, closing, and running duties are completed to standards.
• Verify cash drops and cashier drawers.
• Making table visits to build relationships with guests to generate repeat business.
• Ensure that training schedules are completed correctly and timely.   
• Responsible for maintaining progressive disciplinary system in accord with Horseshoe Standards.  Coaching and counseling.  Serving as coach for special area(s) of each venue.
• Attend all required meetings, training sessions, special functions etc. and implementing any new programs, training methods, etc. 

QUALIFICATIONS:

• Strong technical background and strong supervisory, leadership and communication skills essential. 
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
• The requirements listed below are representative of the knowledge, skill and/or ability required. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/EXPERIENCE:    

• High School diploma or equivalent required. 
• College degree preferred.
• Five years’ related job experience preferred.

WORKING CONDITIONS: 

• Able to read, write and speak English sufficiently to perform job.
• Available to work any shift, holidays and weekends.
• Ability to tolerate cigarette/cigar smoke and e-cigarette vapor.
• Responds to visual and aural cues.
• Must be able sit and stand for long periods of time.
• Must be able to work inside and continuously maneuver in and around assigned betting window area during entire shift. 
• Must be able to stoop, reach and bend as necessary. 
• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment. 
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
• Must be able to operate a computer like terminal.