Accounting Lead Agent

<h3>Company Description</h3><p>We take care of our employees, and they take care of our customers!</p><p>Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.</p><p>Our Mission</p><p>We recruit, train, and retain the very best logistics and technical experts the world over. <strong>We love to promote from within</strong> - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!</p><h3>Job Description</h3><p>To assist the Credit Manager in routine accounting operations to ensure delivery of quality accounting services in accordance with the Department’s requirements.</p><ul><li>Reconcile and resolve problem invoices</li><li>Build key relationships with operations and customers to quickly resolve invoice issues</li><li>File invoices, statements and any accounting related documents when necessary</li><li>Support credit manager with exception reports to identify and resolve various accounting issues</li><li>Support Accounting Department with miscellaneous projects and assignments</li><li>Ensure communication with local branches</li><li>Post deposits timely to our accounting system</li><li>Liaise with Departments to resolve any billing issues</li><li>Liaise with customers on specific requirement or issues</li><li>Assist with the monthly collections</li><li>Complete daily administrative duties were necessary</li><li>Generate summary invoices for customers using a script – weekly and Monthly.</li><li>Sending customer invoicing using Marco tools.</li><li>Posting accounting journals as needed.</li><li>Arranging customer refunds in payables system</li><li>There is a high usage of Excel – so Excellent Excel knowledge is required.</li><li>Assisting with Internal and External Audit requests</li></ul><p><strong><u>Physical Demands</u></strong></p><ul><li>Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  </li><li>Write with pencil/pen/marker </li><li>Functions performed primarily while seated at desk</li></ul><p><strong><u>Accounting Agent Job-Specific Performance Expectations</u></strong></p><ul><li><strong>Timely and Accurate Accounting Processing</strong></li></ul><p>Manages Invoice summaries for customers.</p><p>Posts daily deposits</p><ul><li><strong>Accounting Exception Management</strong></li></ul><p>Proactively monitors exception reports to identify problems on accounts, analyze exceptions and to effectively resolve issues with internal and external</p><p><strong><u>Expeditors Key Performance Expectations</u></strong></p><p> </p><ul><li><strong>Exceptional Customer Service:</strong></li></ul><p>Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).</p><p> </p><ul><li><strong>Job Execution:</strong></li></ul><p>Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.</p><p> </p><ul><li><strong>Reliability:</strong></li></ul><p>Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.</p><p> </p><ul><li><strong>Collaboration:</strong></li></ul><p>Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.</p><p> </p><ul><li><strong>Communication:</strong></li></ul><p>Effectively list