Principal Adv Network Tech Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

What you’ll do:

• Troubleshoot and analyze IMS call flows and protocols including TCP/IP, SIP, SDP, Diameter, DNS and RTP; utilize tools such as Wireshark, IRIS, and Radcom to determine and document root cause of issues.

• Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and leading root cause analysis investigations. 

• Care for overall health of the network via the development of network performance metrics; advanced data analytics; and identification, tracking and resolution of chronic issues.

• Require 24x7 on call support from escalating organizations. 

• Provides the technical troubleshooting and leadership skills required to recover from the most complex VoIP problems in real time, directing the activities of technical resources from Tier 2, Technology Operations, and the vendors to restore service.

• Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes.

• Responsible for all production equipment and software vendor management relationships ensuring objectives are met, including vendor performance feedback during contract negotiations. 

• Will lead cross-functional teams in support of technology insertion and root cause analysis investigations and will be expected to be the technical subject matter expert on special projects.

What you’ll need:

As a Principal Adv Network Tech Support, you will be responsible for AT&T’s Domain 1.0 (D1) physical and 2.0 (D2) virtual of critical 911 Core and Cloud infrastructure resources, providing both proactive and reactive maintenance and control of 911 Core Network and Cloud Call Handling PSAP solutions.  The P-ANTS will also be responsible for all ESINet solutions, including AT&T’s and 3rd party provider solutions. The position will provide operational requirements, review, signoff, support and insertion of new IMS and Cloud technologies, feature deployments, and changes to the network. Design equipment and software certification testing. Evaluate, manage, and develop mitigation solutions for new technology introduction of risks. Responsible for the development, testing, training and handoff of detailed methods and procedures for new technology introduction to partner organizations, including GMOP certification, risk assessment, and break/fix support for network elements, in support of end-to-end services. Utilize Continuous Integration/Continuous Delivery (CI/CD) pipelines for automation development to enable rapid feature deployment.  Utilize playbooks and programming languages to create custom tools for network operations and address operational gaps.  Develop troubleshooting guides and provide coaching/development training for new technology and designs. Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes.

This position requires a high level of skill in identification and resolution of complex 911 products/services problems and a high level of knowledge of 911 VoIP technology, systems and services. The candidate possesses detailed knowledge of installing an E911 system using vendor and company documentation, and ability to provide remote and on-site assistance to operations personnel. Requires an understanding of Intrado, Motorola, Solacom, Carbyne, RapidDeploy 911 PSAP equipment. Experience with IMS network elements, both physical and virtual such as, but not limited to, Oracle SBC; Ribbon BGCF, MGCF/MGW, Signaling Gateway; MetaSwitch physical and virtual Perimeta SBC, MVM; Aculab Groomer GW, Comtech XSRs, LoST, DB, xALILocal. L2 and L3 network routing and firewall knowledge for troubleshooting complex issues in the network, impacting supported platforms. Knowledge of OpenStack, MS Azure, AWS and other Cloud platforms. Assist with assessment of technical issues found during First Field Application (FFA) certification; responsible for participating in the early feasibility, planning, and design p