Director, Business Services (Medicaid Operations)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Business Services (Medicaid Operations) based in the United States.

This senior leadership role sits at the center of Medicaid operations within a high-impact Business Services organization, shaping how complex rebate and contracting services are delivered to clients. You will act as a key subject matter expert, guiding operational excellence and ensuring industry-leading practices across Medicaid processes. The role combines strategic oversight with hands-on leadership, driving performance, compliance, and continuous improvement across teams and client engagements. You will partner closely with clients and internal stakeholders to strengthen relationships and ensure service quality in a highly regulated environment. With full ownership of delivery standards and operational outcomes, you will influence both day-to-day execution and long-term transformation. This is a fully remote opportunity for a leader who thrives in fast-moving, data-driven, and client-facing environments. The position also offers the chance to shape innovation in Medicaid operations, including automation and AI-enabled enhancements.