Manager, Foundry Customer Service

Samsung Austin Semiconductor is one of the most advanced semiconductor manufacturing facilities in the world and an integral part of Central Texas for more than 27 years, driving job generation, economic impact and engagement with the surrounding community. 

Samsung Austin Semiconductor serves a global customer base with broad semiconductor process technology offerings that impact everyday life including mobile, graphic, consumer, networking/high performance computing, Internet of Things, RF and automotive. Through successful collaborations with foundry customers and a continuous drive to develop the most cutting-edge technologies, Samsung Austin Semiconductor has become a major player in the foundry market. Samsung Austin Semiconductor’s technology portfolio ranges from 65nm to 28nm using planar transistor technology to the more advanced 14nm 3D FinFet technology. 

With more than 4,500 employees, Samsung Austin Semiconductor is a premier and growing employer who provides a great place to work, is committed to environmental stewardship and being a good corporate citizen.  Our employees are the key to our success and we invest in our people with competitive compensation & benefit packages, career development opportunities and programs that enhance physical, emotional and intellectual well-being.  Our employees work at various locations throughout Central Texas including the main plant on East Parmer Lane in northeast Austin, a satellite office near Pflugerville and the construction site in Taylor, Texas. Learn more at semiconductor.samsung.com/us/sas.

 

Roles and Responsibilities:

Job Summary/Overview:

As a member of our Customer Quality organization, you’ll join as a leader for the Customer Service team supporting foundry customers from Quality side at our Austin and/or Taylor sites. The role of our Foundry Customer Service Team is to work with our customers and internal stakeholders to ensure quality goals are achieved. This includes collaborating on continuous improvement projects and resolution of quality issues.

In this position you will report to the Customer Project Management Leader with focus on providing trust and satisfaction to SAS Foundry Customers.

You will excel in this role if:
-You enjoy challenges, learning, and believe there is always opportunity for improvement.
-You’ve mastered communicating technical subject matter to a diverse group across the globe.
-You are as comfortable learning technical subjects as you are with business fundamentals and strategies.
-You can translate customer requests into actionable/impactful items for the organization.
-You are at your best collaborating to generate alignment on goals/outcomes across organizations.

Specific Job Duties:

- Resides in Samsung Austin Semiconductor Austin office to manage Customer Service team and also act as Quality interface with Foundry Customers & other functional teams in Samsung
- Manage all customer Quality interface meetings (Conf call, F2F, QQR, Audits etc.,) and internal meetings
-Compile and deliver regular customer quality updates including facilitating request from customers for onsite meeting and audits.
-Support alignment of organizational business practices with industry quality standards and customer quality agreements/expectations.
-Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
-Communicate and work with customers and internal stakeholders on quality issues/events to disposition material and develop/share corrective and preventative actions that reduce/eliminate reoccurrence risk.
-Administer Process Change Notification (PCN) business process between internal teams and customers.


Skills and Qualifications:

Education, Training, Certification(s) and Minimum years of experience required

- Bachelor's in Science or Engineering required with a Master's or PhD degree highly desired.
- Requires 10+ years of related experience in Semiconductor process, product or device engineering with Bachelor's,
7+ years with Master's or 5+ years with Ph.D.
- Prior Customer Quality or Supplier Quality experience preferred

Knowledge, Skills, Abilities, Software, and Tools

- Working knowledge of 45nm and below technology basic process integration, device physics, reliability, product eng, testing
- Basic knowledge of all unit processes including thin films deposition, lithography, etch, diffusion, wet process, Cu plating, and CMP.
- Understanding of the interactions between process and yield and reliability.
- FinFET technology experiences are preferred to be added value
- Previous work experience with major semiconductor foundry or Integrated Device Manufacturer companies preferred
-